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The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil - In: Journal of retailing and consumer services 47 (2019), pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
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Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist; Natcha Thawesaengskulthai; … - In: Journal of air transport management 53 (2016), pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
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Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina - In: Journal of air transport management 76 (2019), pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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Uncovering customer service experiences with Twitter : the case of airline industry
Misopoulos, Fotis; Mitic, Miljana; Kapoulas, Alexandros; … - In: Management decision : MD 52 (2014) 4, pp. 705-723
Persistent link: https://www.econbiz.de/10010386768
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Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori; Kubota, Yukihiro - In: Journal of air transport management 57 (2016), pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
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Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman; Mohd-Any, Amrul Asraf; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
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Customer satisfaction of Vietnam Airline domestic service quality
Ha Nam Khanh Giao - In: International journal of quality innovation 3 (2017) 10, pp. 1-11
The paper examines the relation between Vietnam Airline domestic service quality and customer satisfaction by gathering … analysis, and multiple regression analysis. Results show that Vietnam Airline domestic service quality can be measured by the …
Persistent link: https://www.econbiz.de/10011919157
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The Elements of Service Quality and Customer Satisfaction Role in Airline Industry of Pakistan
Akram, Hamza; Khan, Ahmed Usman; Javaid, Anam; Talat; … - 2020
The research reported in this thesis was on “Impact of Service Quality on CS in an Airline Industry”. The purpose of …
Persistent link: https://www.econbiz.de/10014092420
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Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi; Zheng, Jie; Tang, Liang; Luo, Yi - In: Tourism management : research, policies, practice 95 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10013534425