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An antecedent model of team identification in the context of professional soccer

Theodorakis, Nicholas D.; Wann, Daniel L.; Weaver, Stephen - In: Sport marketing quarterly : preferred journal of the … 21 (2012) 2, pp. 80-90

Persistent link: https://www.econbiz.de/10009579954

Coping with customer aggression

Goussinsky, Ruhama - In: Journal of service management 23 (2012) 2, pp. 170-196

Persistent link: https://www.econbiz.de/10009554267

Exploring the underlying dimensions of violence in print advertisements

Leonard, Hillary A.; Ashley, Christy - In: Journal of advertising : official publication of the … 41 (2012) 1, pp. 77-90

Persistent link: https://www.econbiz.de/10009536710

Violence in advertising : a multilayered content analysis

Jones, Tim; Cunningham, Peggy H.; Gallagher, Katherine - In: Journal of advertising : official publication of the … 39 (2010) 4, pp. 11-36

Persistent link: https://www.econbiz.de/10008860336

Aggressive driving : a consumption experience

Ruvio, Ayalla A.; Shoham, Aviv - In: Psychology & marketing 28 (2011) 11, pp. 1089-1114

Persistent link: https://www.econbiz.de/10009384807

Customer aggression, emotional dissonance and employees' well-being

Goussinsky, Ruhama - In: International journal of quality and service sciences 3 (2011) 3, pp. 248-266

Persistent link: https://www.econbiz.de/10009405157

Influence of customer verbal aggression on employee turnover intention

Li, Xiaoyan; Zhou, Erhua - In: Management decision : MD 51 (2013) 4, pp. 890-912

Purpose: To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse the moderating...

Persistent link: https://www.econbiz.de/10009755724

The effects of variance in perceived message sensation value and optimum stimulation levels on consumer responses to ads promoting violents sports media

Kwak, Dae Hee; McDaniel, Stephen R. - In: Journal of global scholars of marketing science : … 23 (2013) 1, pp. 8-22

Persistent link: https://www.econbiz.de/10010406133

Investigating the impact of conference realignment on rivalry in intercollegiate athletics

Havard, Cody T.; Wann, Daniel L.; Ryan, Timothy D. - In: Sport marketing quarterly : preferred journal of the … 22 (2013) 4, pp. 224-234

Persistent link: https://www.econbiz.de/10010257026

The "killer" ad : an assessment of advertising violence

Söderlund, Magnus; Dahlén, Micael - In: European journal of marketing : EJM 44 (2010) 11/12, pp. 1811-1838

Persistent link: https://www.econbiz.de/10008773201