//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Analysis on the effect of serv...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
83,903
Konsumentenverhalten
81,454
Relationship marketing
26,468
Beziehungsmarketing
25,793
Service quality
21,827
Dienstleistungsqualität
21,074
Customer satisfaction
15,575
Kundenzufriedenheit
13,989
Theorie
12,052
Theory
11,856
Brand management
8,373
Markenführung
8,324
Brand image
7,236
Markenimage
7,183
USA
7,009
Deutschland
6,935
United States
6,717
Germany
6,562
Online-Handel
6,333
Online retailing
6,316
Social Web
6,039
Social web
6,036
Online-Marketing
5,373
Internet marketing
5,352
Electronic Commerce
4,951
Einzelhandel
4,856
Retail trade
4,811
E-commerce
4,790
Brand
4,541
Markenartikel
4,526
Marketingmanagement
4,068
Marketing management
4,049
Emotion
3,913
Werbewirkung
3,741
Advertising effects
3,701
Experiment
3,662
Verbraucherverhalten
3,595
Vertrauen
3,409
Confidence
3,388
Advertising
3,156
more ...
less ...
Online availability
All
Undetermined
45,597
Free
26,968
Type of publication
All
Article
87,580
Book / Working Paper
39,119
Journal
229
Other
45
Type of publication (narrower categories)
All
Article in journal
70,857
Aufsatz in Zeitschrift
70,857
Graue Literatur
10,114
Non-commercial literature
10,114
Aufsatz im Buch
9,250
Book section
9,250
Working Paper
8,653
Arbeitspapier
7,962
Hochschulschrift
4,406
research-article
4,220
Thesis
3,242
Collection of articles of several authors
1,827
Sammelwerk
1,827
Aufsatzsammlung
1,167
Case study
892
Fallstudie
892
Conference paper
762
Konferenzbeitrag
762
Bibliografie enthalten
538
Bibliography included
538
Konferenzschrift
518
Collection of articles written by one author
412
Sammlung
412
Lehrbuch
387
Dissertation u.a. Prüfungsschriften
347
Textbook
331
Article
305
conceptual-paper
305
Ratgeber
298
Conference proceedings
282
Guidebook
274
review-article
269
Reprint
235
Amtsdruckschrift
230
Government document
230
case-report
225
review
210
Handbook
155
Handbuch
155
viewpoint
111
more ...
less ...
Language
All
English
111,960
German
12,395
Undetermined
1,744
French
403
Polish
136
Spanish
124
Italian
99
Russian
44
Swedish
44
Danish
33
Dutch
26
Portuguese
23
Norwegian
22
Romanian
21
Hungarian
19
Finnish
18
Lithuanian
17
Czech
15
Slovak
10
Croatian
7
Bulgarian
4
Indonesian
4
Multiple languages
3
Slovenian
3
Serbian
3
Arabic
2
Turkish
2
Chinese
2
Bosnian
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
174
Homburg, Christian
170
Han, Heesup
145
Huber, Frank
138
Mattila, Anna S.
132
Bauer, Hans H.
131
Herrmann, Andreas
124
Belk, Russell W.
119
Phau, Ian
107
Wiedmann, Klaus-Peter
105
Grunert, Klaus G.
103
Sheth, Jagdish N.
102
Kumar, V.
97
Grewal, Dhruv
96
Verhoef, Peter C.
92
Gierl, Heribert
86
Khare, Arpita
85
Lusk, Jayson L.
85
Usman, Osly
84
Walsh, Gianfranco
84
Foxall, Gordon R.
83
Dwivedi, Yogesh Kumar
81
Spiller, Achim
79
Loureiro, Sandra Maria Correia
78
Thaichon, Park
78
Siciliani, Luigi
77
Laroche, Michel
75
Bagozzi, Richard P.
72
Sharma, Piyush
72
Mittal, Vikas
71
Nayga, Rodolfo M.
71
Jang, Soocheong
70
Hollebeek, Linda D.
69
Paul, Justin
69
Septianto, Felix
69
Stauss, Bernd
69
Agarwal, Sumit
67
Stavins, Joanna
67
Svensson, Göran
65
Wansink, Brian
65
more ...
less ...
Institution
All
National Bureau of Economic Research
715
Springer Fachmedien Wiesbaden
214
OECD
91
IGI Global
63
Verlag Dr. Kovač
55
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
54
American Marketing Association
38
Books on Demand GmbH <Norderstedt>
36
International Energy Agency
30
Edward Elgar Publishing
28
European Association of Agricultural Economists - EAAE
28
Information Resources Management Association
27
International Monetary Fund
27
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
Nomos Verlagsgesellschaft
25
World Bank
24
Université Paris-Dauphine (Paris IX)
20
Friedrich-Schiller-Universität Jena
18
Nordic Council of Ministers
18
Universität Mannheim
18
Hochschulrektorenkonferenz
17
RWTH Aachen
17
HAL
15
INSEAD
15
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
15
Shaker Verlag
15
Erasmus Research Institute of Management
14
Haufe-Lexware GmbH & Co. KG
14
World Bank Group
14
Österreichisches Institut für Wirtschaftsforschung
14
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
13
Europäische Kommission
12
Fördergesellschaft Marketing an der Universität Augsburg
12
Christian-Albrechts-Universität zu Kiel
11
Eric Cuvillier <Firma>
11
Organisation for Economic Co-operation and Development
11
Springer International Publishing
11
Harvard Graduate School of Business Administration
10
Taylor and Francis.
10
more ...
less ...
Published in...
All
Journal of business research : JBR
2,431
Journal of retailing and consumer services
2,217
International journal of hospitality management
1,148
International journal of consumer studies
782
Psychology & marketing
733
NBER working paper series
711
SpringerLink / Bücher
624
Working paper / National Bureau of Economic Research, Inc.
624
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
European Journal of Marketing
568
NBER Working Paper
551
The service industries journal
548
Tourism management : research, policies, practice
534
Industrial marketing management : the international journal for industrial and high-tech firms
528
Asia Pacific journal of marketing and logistics
463
Journal of Services Marketing
447
Journal of travel and tourism marketing
446
Journal of Consumer Marketing
444
The journal of services marketing
444
Management science : journal of the Institute for Operations Research and the Management Sciences
421
European journal of marketing : EJM
415
Journal of the Academy of Marketing Science
414
The journal of product & brand management
410
International journal of contemporary hospitality management
400
Journal of marketing research : JMR
400
Journal of marketing management : MM
395
Journal of marketing
392
Journal of retailing
391
The journal of brand management : an international journal
386
Cogent business & management
382
Journal of hospitality marketing & management
361
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
349
Marketing intelligence & planning
345
Journal of international consumer marketing
336
Marketing letters : a journal of research in marketing
335
Journal of strategic marketing
327
International journal of retail & distribution management
322
Journal of marketing communications
322
International Journal of Retail & Distribution Management
321
more ...
less ...
Source
All
ECONIS (ZBW)
116,996
Other ZBW resources
5,469
RePEc
1,527
USB Cologne (EcoSocSci)
1,514
EconStor
1,084
BASE
263
OLC EcoSci
78
USB Cologne (business full texts)
38
ArchiDok
4
more ...
less ...
Showing
1
-
10
of
126,973
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Modelling the relationship between attribute satisfaction, overall satisfaction, and behavioural intentions in Australian ski resorts
Hall, John
;
O'Mahony, Barry
;
Gayler, John
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 764-778
Persistent link: https://www.econbiz.de/10011729246
Saved in:
2
The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (IPMA) framework
Haverila, Matti
;
Haverila, Kai Christian
;
Twyford, …
- In:
European journal of management studies : EJMS
28
(
2023
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014288278
Saved in:
3
The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing
Theodorakis, Nicholas D.
;
Tsigilis, Nikolaos
; …
- In:
International journal of sport management and marketing …
6
(
2009
)
3
,
pp. 277-291
Persistent link: https://www.econbiz.de/10003920288
Saved in:
4
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
5
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
6
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
7
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
8
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
9
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
10
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->