Similar Search Results

Perceived value as a basis for shaping the offer of service provider: cases from UK and Croatia

Pandza, Irena; Vignali, Claudio - In: World Review of Entrepreneurship, Management and … 6 (2010) 4, pp. 263-275

According to the representative studies higher level of customers' perceived value leads to higher level of customer satisfaction, greater level of customer loyalty and to a greater success of organisation. Due to this, service providers have to recognize all important factors of customers'...

Persistent link: https://www.econbiz.de/10009353077

Emotional labor predicts service performance depending on activation and inhibition regulatory fit

Chi, Nai-Wen; Grandey, Alicia - In: Journal of management 45 (2019) 2, pp. 673-700

Persistent link: https://www.econbiz.de/10011999759

Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction

Han, Su-Jin; Kim, Woo Gon; Kang, Sora - In: International journal of contemporary hospitality management 29 (2017) 11, pp. 2807-2825

Persistent link: https://www.econbiz.de/10011799910

A diary and experience sampling method of performance pressure and service performance in service industry

Ren, Yingwei; Zhang, Biqian; Zhao, Lei; Bu, Yinwei - In: Nankai business review international 13 (2022) 4, pp. 517-544

Persistent link: https://www.econbiz.de/10013453644

Serving the customer, serving the family, and serving the employee : toward a comprehensive understanding of the effects of service-oriented high-performance work systems

Wang, Zhen; Xing, Lu; Song, Jiwen; Moss, Sherry E. - In: International journal of human resource management 33 (2022) 10, pp. 2052-2082

Persistent link: https://www.econbiz.de/10013370233

Daily relationships between customer incivility, organizational control, self-efficacy, and service performance

Hur, Won-Moo; Shin, Yuhyung; Shin, Gyeongpyo - In: Journal of retailing and consumer services 69 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013401649

Nurturing mutual gains in the public sector : the roles of socially responsible human resource practices, employee use of normative public values, and job crafting

Luu Trong Tuan; Vu Thanh Ngan; Rowley, Chris; Thi … - In: Public management review 24 (2022) 7, pp. 1124-1154

Persistent link: https://www.econbiz.de/10013355278

Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure

Vashdi, Dana R.; Katz-Navon, Tal; Delegach, Marianna - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 504-518

Persistent link: https://www.econbiz.de/10013387226

Why customer mistreatment undermines hospitality employees' performance : the moderating role of job crafting

Lu, Wenzhu; Wu, Haibo; Liu, Shanshi; Guo, Zisheng; He, … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3588-3606

Persistent link: https://www.econbiz.de/10013412927

Digitalization and third-party logistics performance : exploring the roles of customer collaboration and government support

Zhou, Haidi; Wang, Qiang; Wang, Liang; Zhao, Xiande; … - In: International journal of physical distribution and … 53 (2023) 4, pp. 467-488

Persistent link: https://www.econbiz.de/10014311054