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Demmerle, Christina; Schmidt, Jan Martin; Hess, Michael - In: Praxishandbuch Personalentwicklung : Instrumente, …, (pp. 223-271). 2011

Persistent link: https://www.econbiz.de/10008698912

Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience

Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240

Persistent link: https://www.econbiz.de/10012226862

The followership of hotel employees and the relationship between occupational burnout, job stress, and customer orientation : targeting the hotel service providers at luxury hotels

Kang, Jae-wan; Heo, Jeong-ho; Kim, Joon-ho - In: Tourism and hospitality research : the surrey quarterly … 16 (2016) 4, pp. 345-358

Persistent link: https://www.econbiz.de/10011628857

The effect of stress on customer perception of the frontline employee : an experimental study

Papen, Marie-Christin; Niemand, Thomas; Siems, Florian; … - In: Review of managerial science 13 (2019) 4, pp. 725-747

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Sales intra-functional flexibility : its relationship to performance and moderating effects on role stressors

Micevski, Milena; Dewsnap, Belinda; Cadogan, John W.; … - In: Journal of business research : JBR 104 (2019), pp. 552-562

Persistent link: https://www.econbiz.de/10012105194

All autonomy is not created equal : the countervailing effects of salesperson autonomy on burnout

Matthews, Lucy; Beeler, Lisa; Zablah, Alex R.; Hair, … - In: The journal of personal selling & sales management : JPSSM 38 (2018) 3, pp. 303-322

Persistent link: https://www.econbiz.de/10011963035

The relationship between customer orientation, emotional labour and job burnout

Wu, Xue; Shie, An-Jin - In: Journal of Chinese human resource management : JCHRM 8 (2017) 2, pp. 54-76

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Burnout in customer service representatives

Jalees, Tariq; Zeeshan, Javed - In: Pakistan journal of commerce and social sciences 1 (2008), pp. 92-104

The purpose and aim of this research was to (1) identify the factors that contributes towards job burnout in sales service representative (2) What are the relationships of these factors (3) To empirically test the relationships of the determinants relating to burnout in customer service...

Persistent link: https://www.econbiz.de/10011922283

The effects of organizational and personal resources on stress, engagement, and job outcomes

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161

Persistent link: https://www.econbiz.de/10011924635

Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees

Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 83 (2019), pp. 1-10

Persistent link: https://www.econbiz.de/10012121888