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Gentzkow, Matthew Aaron - 2004

Persistent link: https://www.econbiz.de/10003386877

Die individuelle Akzeptanz webbasierter und mobiler Medienangebote des öffentlich-rechtlichen Rundfunks : Ergebnisse einer empirischen Analyse

Lindenmeier, Jörg; Tscheulin, Dieter K.; Maus, Markus; … - In: Akzeptanz des öffentlichen Ausgabeverhaltens, (pp. 67-78). 2013

Persistent link: https://www.econbiz.de/10014573709

Special issue: Service intelligence and service science

Chiu, Dickson K. W. (contributor) - 2008

Persistent link: https://www.econbiz.de/10003834903

Modelling customer behaviour in multi-channel service distribution

Heinhuis, Dick; Vries, Erik J. de - In: Enterprise applications and services in the finance …, (pp. 47-63). 2009

Persistent link: https://www.econbiz.de/10003867840

E-Service im Handel : Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden

Beverungen, Daniel; Knackstedt, Ralf; Winkelmann, Axel - In: Vertriebsinformationssysteme : Standardisierung, …, (pp. 177-193). 2010

Persistent link: https://www.econbiz.de/10003954017

Cases on managing e-services

Scupola, Ada (contributor) - 2009

"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services …

Persistent link: https://www.econbiz.de/10003683057

Complex adaptive services

Mascari, Jean-François; Cavarretta, Giuseppe Alfredo - In: International journal of business process integration … 2 (2007) 1, pp. 3-8

Persistent link: https://www.econbiz.de/10003517972

Service provider - customer interactions : key to success of innovative services

Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]

The majority of service providers have recognized the need to develop innovative services that meet sophisticated … customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and … products rather than services. However, research in service related innovation activities is highly rewarding, as the service …

Persistent link: https://www.econbiz.de/10009424474

A virtual user community : cultural backgrounds in the design of an internet-based service

Blažič, Borka Jerman; Jerman-Blažič, Andrej; Arh, Tanja - In: Journal of global information management : an official … 23 (2015) 2, pp. 24-47

Persistent link: https://www.econbiz.de/10011287046

Service with an e-smile : employee authenticity and customer use of web-based support services

Turel, Ofir; Connelly, Catherine E.; Fisk, Glenda, M. - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 98-104

Persistent link: https://www.econbiz.de/10009744089