Tight labour markets and changing employment relationships make employees with high levels of firm-specific knowledge, skills, and abilities less dependent on and committed to their employer. Companies need to work harder in order to attract and retain employees and protect their mutual human...

This chapter sheds light on some of the human resource (HR) challenges that are related to job satisfaction and motivation among front desk hotel employees in Iceland. It reviews which employee motivation and satisfaction practices are being used, and how employees and managers view the role of...