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Tell it like it is : the effec...
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ECONIS (ZBW)
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Timeliness, transparency, and trust : a framework for managing online customer complaints
Stevens, Jennifer L.
;
Spaid, Brian I.
;
Breazeale, Michael
; …
- In:
Business horizons
61
(
2018
)
3
,
pp. 375-384
Persistent link: https://www.econbiz.de/10011866294
Saved in:
2
Tell it like it is : The effects of differing responses to negative online reviews
Esmark Jones, Carol L.
;
Stevens, Jennifer L.
; …
- In:
Psychology & Marketing
35
(
2018
)
12
,
pp. 891-901
Persistent link: https://www.econbiz.de/10012083926
Saved in:
3
Panic attack : how illegitimate invasions of privacy cause consumer anxiety and dissatisfaction
Esmark Jones, Carol L.
;
Stevens, Jennifer L.
;
Noble, …
- In:
Journal of public policy & marketing
39
(
2020
)
3
,
pp. 334-352
Persistent link: https://www.econbiz.de/10012534311
Saved in:
4
The Ostrich effect : feeling hidden amidst the ambient sound of human voices
Ringler, Christine
;
Esmark Jones, Carol L.
;
Stevens, …
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 593-610
Persistent link: https://www.econbiz.de/10013535713
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5
Title redacted : the impact of negative online review censorship
Stevens, Jennifer L.
;
Esmark Jones, Carol L.
; …
- In:
The journal of product & brand management
31
(
2022
)
4
,
pp. 570-585
Persistent link: https://www.econbiz.de/10013393663
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6
Approacher be-wear? : increasing shopper approach intentions through employee apparel
Barney, Christian
;
Esmark Jones, Carol L.
;
Farmer, Adam
- In:
Journal of business research : JBR
108
(
2020
),
pp. 401-416
Persistent link: https://www.econbiz.de/10012175410
Saved in:
7
Appreciating anonymity : an exploration of embarrassing products and the power of blending in
Esmark Jones, Carol L.
;
Barney, Christian
;
Farmer, Adam
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 186-202
Persistent link: https://www.econbiz.de/10011881398
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8
Influence of social media posts on service performance
Esmark Jones, Carol L.
;
Waites, Stacie
;
Stevens, …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 283-296
Persistent link: https://www.econbiz.de/10013407485
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9
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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10
Laughing in the face of embarrassment : humorous marketing messages, excitement, and embarrassing products in retail
Barney, Christian
;
Esmark Jones, Carol L.
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 979-994
Persistent link: https://www.econbiz.de/10014290874
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