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Value in a multiple perspective view of sports sponsorship
Davies, John; Daellenbach, Kate; Ashill, Nicholas J. - In: International journal of sport management and marketing … 3 (2008) 3, pp. 184-200
Persistent link: https://www.econbiz.de/10003665185
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The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
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Measuring state, effect, and response uncertainty : theoretical construct development and empirical validation
Ashill, Nicholas J.; Jobber, David - In: Journal of management : JOM 36 (2010) 5, pp. 1278-1308
Persistent link: https://www.econbiz.de/10008651040
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The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel; Ashill, Nicholas J. - In: Marketing intelligence & planning 28 (2010) 5, pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
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Testing a branch performance model in a New Zealand bank
Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: The journal of services marketing 24 (2010) 5, pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
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Management commitment to service quality and service recovery performance : a study of frontline employees in public and private hospitals
Rod, Michel; Ashill, Nicholas J. - In: International journal of pharmaceutical and healthcare … 4 (2010) 1, pp. 84-103
Persistent link: https://www.econbiz.de/10008653912
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Symptoms of burnout and service recovery performance : the influence of job resourcefulness
Rod, Michel; Ashill, Nicholas J. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 60-84
Persistent link: https://www.econbiz.de/10009525108
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel; Ashill, Nicholas J.; Shao, Jinyi; … - In: Marketing intelligence & planning 27 (2009) 1, pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
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The role of information technology in e-learning systems success
Eom, Sean B.; Ashill, Nicholas J.; Arbaugh, J. B.; … - In: Human systems management : HSM 31 (2012) 3/4, pp. 147-163
Persistent link: https://www.econbiz.de/10009718628