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Using verbal attention to enhance restaurant customer satisfaction and behavior
Jacob, Céline; Guéguen, Nicolas; Boulbry, Gaëlle - In: International journal of hospitality management 39 (2014), pp. 50-52
Persistent link: https://www.econbiz.de/10010389430
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The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina; Tang, Liang - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
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Delays in services and customer service evaluation : a study of family dining restaurants of Pakistan
Ahmad, Maqsood; Naseer, Hina - In: Journal of investment and management : JIM 7 (2018) 4, pp. 108-116
Persistent link: https://www.econbiz.de/10011963316
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The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen; Ozkul, Emrah; Koc, Erdogan - In: Total quality management & business excellence 31 (2020) 10, pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
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Evaluation of consumers' WTP for service recovery in restaurants : waiting time perspective
Ting, Chung-Te; Huang, Yu-Sheng; Lin, Cheng-Te; Pan, … - In: Administrative Sciences : open access journal 9 (2019) 3/63, pp. 1-18
Restaurant service quality assessment has generally focused on the dining service. However, restaurant service begins with waiting for the meal. When service failure occurs due to a long waiting time, restaurant managers should adopt appropriate service recovery measures to retain consumers and...
Persistent link: https://www.econbiz.de/10012145354
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Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye; Yoon, So-yeon; Bendle, Lawrence J. - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
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Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda; Cranage, David A. - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
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A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman; Kim, Woo Gon - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
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Using contactless mobile payment in the Vietnamese restaurant industry
Giousmpasoglou, Charalampos; Dinh, Dzung - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 8 (2022) 1, pp. 3-15
Persistent link: https://www.econbiz.de/10013450570
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Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid; Babar, Samreen Fahim; Ahmad, Hafiz … - In: Total quality management & business excellence 32 (2021) 7, pp. 719-736
Persistent link: https://www.econbiz.de/10012513921