Purpose: To empirically verify whether patient hospital satisfaction ratings on social media such as Yelp provide similar information as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. Design/methodology/approach: OLS and ordinal regressions performed on...

Purpose: The purpose of this paper is to show the value of open-ended narrative patient reviews on social media for elucidating aspects of hospital patient satisfaction. Design/methodology/approach: Mixed methods analyses using qualitative (manual content analyses using grounded theory and...

Every organization conducting business activities is familiar with the scientometric approach of the term "compliance". As we all consider that human beings are made of blood and flesh, in such a way business enterprises are embedded with compliance and regulations. The concept of compliance...

Purpose: The purpose of this paper is to study project management performance measures by analyzing how training utility affects the relationships between mutual trust, social interaction and creativity as well as mutual trust, social interaction and flexibility in projects....