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"Take it or leave it?" : evidence on cultural differences affecting return behaviour for Gen Z

Serravalle, Francesca; Vannucci, Virginia; Pantano, Eleonora - In: Journal of retailing and consumer services 66 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209690

A strategic framework for technological innovations in support of the customer experience : a focus on luxury retailers

Pantano, Eleonora; Pedeliento, Giuseppe; … - In: Journal of retailing and consumer services 66 (2022), pp. 1-10

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Technology and Innovation for Marketing

Pantano, Eleonora; Bassano, Clara; Priporas, … - 2019

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Shopping with(out) distancing : modelling the personal space to limit the spread of contagious disease among consumers in retail stores

Pantano, Eleonora; Pizzi, Gabriele; Bilotta, Eleonora; … - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 17/18, pp. 1764-1782

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Consumers' (ir)responsible shopping during emergencies : drivers and concerns

Scarpi, Daniele; Pantano, Eleonora; Marikyan, Davit - In: International journal of retail and distribution management 51 (2023) 6, pp. 791-806

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Mastering care management strategies to improve retailing : mechanisms, capabilities, impacts and emerging opportunities

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I, robot, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service

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Augmented reality in real stores : empirical evidence from consumers' interaction with AR in a retail format

Bonetti, Francesca; Pantano, Eleonora; Warnaby, Gary; … - In: Augmented reality and virtual reality : the power of AR …, (pp. 3-16). 2019

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"With great power comes great responsibility" : exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation...

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Multi-channel marketing, branding and retail design : new challenges and opportunities

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