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The moderating effect of cultural congruence on the internal marketing practice and employee satisfaction relationship : an empirical examination of Australian and Taiwanese born t...
Huang, Yu Ting Urania; Rundle-Thiele, Sharyn - In: Tourism management : research, policies, practice 42 (2014), pp. 196-206
Persistent link: https://www.econbiz.de/10010355158
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The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya; Ooncharoen, Nantana; … - In: Journal of international business and economics : JIBE 13 (2013) 4, pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
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The impact of internal marketing on employee job satisfaction in the banking sector of Bangladesh
Yesmin, Rexona - In: Bank parikrama : a journal of banking & finance : … 42 (2017) 1/2, pp. 117-136
Persistent link: https://www.econbiz.de/10012023605
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The impact of internal marketing on employee job satisfaction and customer satisfaction : empirical evidence from restaurant industry of Saudi Arabia
Sohail, M. Sadiq - In: Middle East journal of management : MEJM 5 (2018) 4, pp. 321-339
Persistent link: https://www.econbiz.de/10011979554
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Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen; Wang, Dan; Prajogo, Daniel - In: Industrial marketing management : the international … 43 (2014) 1, pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
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How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese e...
Zhu, Qinghua; Hang, Yin; Liu, Junjun; Lai, Kee-hung - In: Corporate social responsibility and environmental management 21 (2014) 1, pp. 28-40
Persistent link: https://www.econbiz.de/10010248257
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High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.; Vatankhah, Sanaz - In: Tourism review : the official journal of the AIEST 70 (2015) 1, pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
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Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki; Jung, Eun-Kyo; Kang, Sung-Eun; Petrick, … - In: Journal of air transport management 100 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10011915406