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Strategic communication and competitive advantage : assessing CEO letters of global airline alliances

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Airlines : standardize your international advertising!

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Measuring job satisfaction levels of airport employees using entropy, critic and TOPSIS methods

Kalvakolanu, Sripathi; Sama, Hanumantha Rao; Mathew, Manoj - In: International journal of business excellence : IJBEX 27 (2022) 1, pp. 1-22

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Factors affecting employee job satisfaction of a major middle eastern airline

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A study on the factors affecting customer satisfaction in online airline services

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Identifying customer satisfaction estimators using review mining

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The role of airline travelers' pre-recovery emotions during the service recovery process

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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction

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Value or quality? : differences in airlines' customer satisfaction strategies across national markets

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Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia

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