Similar Search Results

What are the building blocks of customer brand loyalty in department stores? : a multi-level mediation analysis

Nikhashemi, S. R.; Naser Valaei - In: Journal of relationship marketing : innovations & … 16 (2017) 4, pp. 302-327

Persistent link: https://www.econbiz.de/10011820616

Antecedents and consequences of customer loyalty in Qatar

Bhuian, Shahid N.; Al Balushi, Maha Khamis; Butt, Irfan - In: Journal for global business advancement : JGBA 11 (2018) 1, pp. 41-63

Persistent link: https://www.econbiz.de/10011941152

Factors affecting customer referral behavior in banking sector

Fatma, Sabeeha - In: GITAM journal of management : a quarterly publication … 17 (2019) 2, pp. 147-155

Persistent link: https://www.econbiz.de/10012212435

The effect of service quality and product diversity on customer loyalty : the role of customer satisfaction and word of mouth

Tjahjaningsih, Endang; Ningsih, Dewi Handayani Untari; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 12, pp. 481-490

Persistent link: https://www.econbiz.de/10012672063

The moderating effect of positive word-of-mouth between service quality and customer loyalty in the hospitality sector : a PLS-SEM approach

Gontur, Silas; Gadi, Paul Dung; Bagobiri, Esther - In: Journal of economics & management 44 (2022) 1, pp. 266-285

Aim/purpose - The main objective of this research is to investigate the relationship between service quality and customer loyalty and the moderating effect of positive word-of-mouth on this relationship in the hospitality sector, in North Central Nigeria. Design/methodology/approach - The...

Persistent link: https://www.econbiz.de/10014324956

Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty

Gulati, Shabnam; Gursimranjit Singh; Kumar, Arvind - In: International journal of electronic business : IJEB 18 (2023) 3, pp. 299-319

Persistent link: https://www.econbiz.de/10014309296

Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system

Manohar, Sridhar - In: International journal of business excellence 16 (2018) 2, pp. 127-148

Persistent link: https://www.econbiz.de/10011966946

Satisfaction with service recovery : moderating effect of age in word-of-mouth

Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484

Persistent link: https://www.econbiz.de/10011485855

Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars

Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379

Persistent link: https://www.econbiz.de/10011529013

The critical role of customer forgiveness in successful service recovery

Harrison-Walker, L. Jean - In: Journal of business research : JBR 95 (2019), pp. 376-391

Persistent link: https://www.econbiz.de/10011980198