performance of web specific tasks and those that generate delight, motivation, and loyalty of website users …

visibility have a negative impact on customer satisfaction. However, a retailer’s service quality, website design, and pricing … markets. Website design, on the other hand, helps to reduce the impact of product uncertainty when experience goods are …

smartphone to access the company's website, and use a computer to access e-commerce sites at different times. Therefore, the … customer's online experience includes every point of contact (social media, website, application) that the customer chooses to …