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Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar; Jiménez-Zarco, Ana Isabel; … - In: Journal of retailing and consumer services 17 (2010) 4, pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
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The impact of market orientation dimensions on client cooperation in the development of new service innovations
Jiménez-Zarco, Ana Isabel; Martínez-Ruiz, María Pilar; … - In: European journal of marketing : EJM 45 (2011) 1/2, pp. 43-67
Persistent link: https://www.econbiz.de/10009007636
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The effects of the current economic situation on customer satisfaction and retail patronage behaviour
Martínez-Ruiz, María Pilar; Jiménez-Zarco, Ana Isabel; … - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1207-1225
Persistent link: https://www.econbiz.de/10009687551
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Personally engaged with retail clients : Marketing 3.0 in response to new consumer profiles
Jiménez-Zarco, Anan Isabel; Martínez-Ruiz, María Pilar; … - In: Handbook of research on retailer-consumer relationship …, (pp. 219-237). 2014
Persistent link: https://www.econbiz.de/10010379302
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A multidimensional analysis of the information sources construct and its relevance for destination image formation
Llodrà-Riera, Isabel; Martínez-Ruiz, María Pilar; … - In: Tourism management : research, policies, practice 48 (2015), pp. 319-328
Persistent link: https://www.econbiz.de/10010508384
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Assessing the consumer's choice of purchase channel in the tourism sector : evidence from Spain
Izquierdo-Yusta, Alicia; Martínez-Ruiz, María Pilar - In: EuroMed journal of business 6 (2011) 1, pp. 77-99
Persistent link: https://www.econbiz.de/10009235984
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Assessing the influence of social media on tourists' motivations and image formation of a destination
Llodra-Riera, Isabel; Martínez-Ruiz, María Pilar; … - In: International journal of quality and service sciences 7 (2015) 4, pp. 458-482
Persistent link: https://www.econbiz.de/10011448239
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Studying the impact of food values, subjective norm and brand love on behavioral loyalty
Izquierdo-Yusta, Alicia; Martínez-Ruiz, María Pilar; … - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169605
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Marketing 4.0 : enhancing consumer-brand engagement through big data analysis
Jiménez-Zarco, Ana Isabel; Rospigliosi, asher; … - In: Socio-economic perspectives on consumer engagement and …, (pp. 93-117). 2017
Persistent link: https://www.econbiz.de/10011647107
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The impact of retail store format on the satisfaction-loyalty link : an empirical investigation
Kamran-Disfani, Omid; Mantrala, Murali K.; … - In: Journal of business research : JBR 77 (2017), pp. 14-22
Persistent link: https://www.econbiz.de/10011729885