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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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Personal antecedents of perceived deceptive pricing in online retailing : the moderating role of price inequality
Riquelme, Isabel P.; Román, Sergio - In: Electronic commerce research 23 (2023) 2, pp. 739-783
Persistent link: https://www.econbiz.de/10014251914
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A theorisation of discrete emotion spillovers : an empirical test for anger
Antonetti, Paolo; Valor, Carmen - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 7/8, pp. 599-625
Persistent link: https://www.econbiz.de/10012584554
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Delivering bad news fairly : the influence of core self-evaluations and anxiety for the enactment of interpersonal justice
Hillebrandt, Annika; Saldanha, Maria Francisca; Brady, … - In: Human relations : towards the integration of the social … 75 (2022) 7, pp. 1238-1269
Persistent link: https://www.econbiz.de/10013269439
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Detection of potential customers' empathy behavior towards customers' reviews
Hossain, Md Shamim; Rahman, Mst Farjana - In: Journal of retailing and consumer services 65 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013169573
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From chalk to clicks - the impact of (rapid) technology adoption on employee emotions in the higher education sector
Apostolidis, Chrysostomos; Devine, Anthony; Jabbar, Abdul - In: Technological forecasting & social change : an … 182 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013449138
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AI invading the workplace : negative emotions towards the organizational use of personal virtual assistants
Hornung, Olivia; Smolnik, Stefan - In: Electronic markets : EM ; the international journal of … 32 (2022) 1, pp. 123-138
Persistent link: https://www.econbiz.de/10013271609
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Navigating the era of disruption : how emotions can prompt job crafting behaviors
Barclay, Laurie J.; Kiefer, Tina; El Mansouri, Mouna - In: Human resource management 61 (2022) 3, pp. 335-353
Persistent link: https://www.econbiz.de/10013188630
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How COVID-19 can promote workplace cheating behavior via employee anxiety and self-interest - and how prosocial messages may overcome this effect
Hillebrandt, Annika; Barclay, Laurie J. - In: Journal of organizational behavior : OB ; the … 43 (2022) 5, pp. 858-877
Persistent link: https://www.econbiz.de/10013279620
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Critical incidents and dissatisfaction in B2B relationships : an appraisal theory analysis
Pascual-Nebreda, Laura; Cabanelas, Pablo; … - In: The journal of business & industrial marketing 38 (2023) 7, pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146