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Business continuity management in UK higher education : a case study of crisis communication in the era of social media
McGuinness, Martina; Marchand, Robert - In: International journal of risk assessment and management … 17 (2014) 4, pp. 291-310
Persistent link: https://www.econbiz.de/10010489775
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Crisis communication on social media - lessons from Covid-19
London, Jackie; Matthews, Kevin - In: Journal of decision systems 31 (2022) 1/2, pp. 150-170
Persistent link: https://www.econbiz.de/10013163019
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Managing crisis communication via social media
Špoljarić, Anja - In: Naše gospodarstvo : NG 67 (2021) 1, pp. 23-32
Persistent link: https://www.econbiz.de/10012584399
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The indestructible brand : crisis management in the age of social media
Sharma, Venke; Kharas, Hushidar - 2017
, and social listening strategies that can alert organizations to a problem before it becomes a crisis. When everything else …
Persistent link: https://www.econbiz.de/10013208334
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Learning from past crises : evaluating hotels' online crisis responses to health crises
Liu, Bingjie; Kim, Hany; Ying, Tianyu - In: Tourism and hospitality research : THR 20 (2020) 3, pp. 372-378
Persistent link: https://www.econbiz.de/10012263717
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The indestructible brand : crisis management in the age of social media
Sharma, Venke; Kharas, Hushidar - 2017
Persistent link: https://www.econbiz.de/10011672111
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Is it the message or the medium? : relational management during crisis through blogs, facebook and corporate websites
Kulkarni, Vaibhavi - In: Global business review 20 (2019) 3, pp. 743-756
Persistent link: https://www.econbiz.de/10012036111
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Social media strategies in product-harm crises
He, Shu; Rui, Huaxia; Whinston, Andrew B. - In: Information systems research : ISR 29 (2018) 2, pp. 362-380
Persistent link: https://www.econbiz.de/10011880195
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Branding in the age of social media firestorms : how to create brand value by fighting back online
Scholz, Joachim; Smith, Andrew N. - In: Journal of marketing management : JMM ; journal of the … 35 (2019) 11/12, pp. 1100-1134
Persistent link: https://www.econbiz.de/10012178609
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Is there still a PR problem online? : exploring the effects of different sources and crisis response strategies in online crisis communication via social media
Kim, Young; Park, Hyojung - In: Corporate reputation review : an international journal 20 (2017) 1, pp. 76-104
Persistent link: https://www.econbiz.de/10011736146