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A comparative study of generations X, Y, Z in food purchasing behavior: the relationships among customer value, satisfaction, and Ewom

Nasution, Hanny; Yeni, Yulia Hendri; Roostika, Ratna - In: Cogent Business & Management 9 (2022) 1, pp. 1-20

study examines the relationships among customer value, customer satisfaction, and eWOM across three generations. It is found … the highest concern on information value, (3) customer value has significant impact on satisfaction and eWOM for Gen-X and … Gen-Z, however for Gen-Y, customer value impacts satisfaction significantly, surprisingly, it has no impact on eWOM …

Persistent link: https://www.econbiz.de/10014505797

Demand effects of consumers' stated and revealed preferences

Engström, Per; Forsell, Eskil - 2013

Knowledge of how consumers react to different quality signals is fundamental for understanding how markets work. We study the online market- place for Android apps where we compare the causal effects on demand from two quality related signals; other consumers' stated and revealed preferences...

Persistent link: https://www.econbiz.de/10010321407

Examining e-commerce customer satisfaction and loyalty : an integrated quality-risk-value perspective

Lin, Mei-Ju; Wang, Wei-Tsong - In: Journal of organizational computing and electronic commerce 25 (2015) 4, pp. 379-401

Persistent link: https://www.econbiz.de/10011398662

Negative online consumer reviews : effects of different responses

Ullrich, Sebastian; Brunner, Christian Boris - In: The journal of product & brand management 24 (2015) 1, pp. 66-77

Persistent link: https://www.econbiz.de/10010514473

Consumers, experts, and online product evaluations : evidence from the brewing industry

Jacobsen, Grant D. - In: Journal of public economics 126 (2015), pp. 114-123

Persistent link: https://www.econbiz.de/10011416605

Identifying central individuals on the internet : a case study with food-related weblogs

Sahelices-Pinto, César; Gutierrez-Rodriguez, Pablo - In: Journal of food products marketing 21 (2015) 1, pp. 68-89

Persistent link: https://www.econbiz.de/10011432104

Evaluating loyalty constructs among hotel reward program members using eWOM

Berezan, Orie; Raab, Carola; Tanford, Sarah; Kim, Yen-Soon - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 198-224

Persistent link: https://www.econbiz.de/10011282979

The marketing effectiveness of social media in the hotel industry : a comparison of Facebook and Twitter

Leung, Xi Y.; Bai, Billy; Stahura, Kurt A. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 147-169

Persistent link: https://www.econbiz.de/10011282983

Do online hotel rating schemes influence booking behaviors?

Casaló, Luis V.; Flavián Blanco, Carlos; Guinalíu, Miguel - In: International journal of hospitality management 49 (2015), pp. 28-36

Persistent link: https://www.econbiz.de/10011377610

The impact of cleanliness on customer perceptions of security in hostels : a WOM-based approach

Amblee, Naveen - In: International journal of hospitality management 49 (2015), pp. 37-39

Persistent link: https://www.econbiz.de/10011377616