Narrow search
Showing 21 - 30 of 74
Cover Image
Hotel managers' perceived diversity climate and job satisfaction : the mediating effects of role ambiguity and conflict
Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 35 (2013), pp. 28-34
Persistent link: https://www.econbiz.de/10010225938
Cover Image
The influence of hotel communication practices on managers' communication satisfaction with limited English-speaking employees
Dawson, Mary; Madera, Juan M.; Neal, Jack A.; Chen, Jue - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 4, pp. 546-561
Persistent link: https://www.econbiz.de/10010429831
Cover Image
Managing language barriers in the workplace : the roles of job demands and resources on turnover intentions/ Juan M. Madera; Mary Dawson; Jack A. Neal
Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 42 (2014), pp. 117-125
Persistent link: https://www.econbiz.de/10010410773
Cover Image
The temporal effect of training utility perceptions on adopting a trained method : the role of perceived organizational support
Madera, Juan M.; Steele, Stacey T.; Beier, Margaret - In: Human resource development quarterly 22 (2011) 1, pp. 69-86
Persistent link: https://www.econbiz.de/10009126675
Cover Image
The effect of knowing a second language and experience working with non-English speakers on job performance
Madera, Juan M.; Dawson, Mary; Neal, Jack A. - In: International journal of hospitality management 31 (2012) 4, pp. 1083-1089
Persistent link: https://www.econbiz.de/10009566947
Cover Image
A strategy for diversity training : focussing on empathy in the workplace
Madera, Juan M.; Neal, Jack A.; Dawson, Mary - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 469-487
Persistent link: https://www.econbiz.de/10009385370
Cover Image
Facial stigmas in dyadic selection interviews : affective and behavioral reactions toward a stigmatized applicant
Madera, Juan M. - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 4, pp. 456-475
Persistent link: https://www.econbiz.de/10011494483
Cover Image
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Cover Image
Gender diversity in hospitality and tourism top management teams : a systematic review of the last 10 years
Russen, Michelle; Dawson, Mary; Madera, Juan M. - In: International journal of hospitality management 95 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012547906
Cover Image
Breaking a communication barrier : the effect of visual aids in food preparation on job attitudes and performance
Madera, Juan M.; Dawson, Mary; Neal, Jack A.; Busch, Kristin - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 2, pp. 262-280
Persistent link: https://www.econbiz.de/10009779912