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A fine-grained sentiment analysis of online guest reviews of economy hotels in China

Luo, Jiaqi; Huang, Songshan; Wang, Renwu - In: Journal of hospitality marketing & management 30 (2021) 1, pp. 71-95

Persistent link: https://www.econbiz.de/10012423257

The impact of customers' prior online experience on future hotel usage behavior

Lee, Jungwoo; Lee, Hyunae; Chung, Namho - In: International journal of hospitality management 91 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012389390

Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel

Liao, Shu-Hsien; Hu, Da-Chian; Liu, Hui-Ling - In: International journal of retail and distribution management 52 (2024) 3, pp. 341-354

Persistent link: https://www.econbiz.de/10014513281

Spanish internet users and tourism : analysis of online tourist behaviour among experienced users

Garrido-Pintado, Pablo - In: Enlightening tourism : ET ; a pathmaking journal 3 (2013) 1, pp. 19-43

Persistent link: https://www.econbiz.de/10010337182

The roles of website characteristics and social network communities in developing customer e-loyalty in the online travel industry

Elissar, Toufily; M., Arcand; J., Legault; L., Ricard - In: Inventi impact: retailing & consumer services (2016) 4, pp. 221-231

Persistent link: https://www.econbiz.de/10011675396

Reviewing the online tourism value chain

Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18

The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a...

Persistent link: https://www.econbiz.de/10012125315

Online determinants of e-customer satisfaction : application to website purchases in tourism

Pereira, Hélia Gonçalves; Salgueiro, Maria de Fátima; … - In: Service business 11 (2017) 2, pp. 375-403

Persistent link: https://www.econbiz.de/10011732385

Drivers of the formation of e-loyalty towards tourism destinations

Parra-Lopez, Eduardo; Martínez-González, José Alberto; … - In: European journal of management and business economics : … 27 (2018) 1, pp. 66-82

Persistent link: https://www.econbiz.de/10011823874

Advice from creative xonsumers : a study of online hotel reviews

Lee, Linda W. - In: International journal of technology marketing : IJTMkt 9 (2014) 1, pp. 53-71

Persistent link: https://www.econbiz.de/10010398824

How online search behavior is influenced user-generated content on review websites and hotel interactive websites

Herrero, Ángel; San Martín, Héctor; Hernández, José M. - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1573-1597

Persistent link: https://www.econbiz.de/10011476110