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112
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103
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99
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99
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97
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94
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92
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91
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87
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86
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86
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85
Spiller, Achim
85
Dwivedi, Yogesh Kumar
84
Gierl, Heribert
84
Usman, Osly
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Law, Chun Hung Roberts
83
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81
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80
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79
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79
Khare, Arpita
78
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77
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76
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74
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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51
The influence of green practices by non-green hotels on customer
satisfaction
and loyalty in hotel and tourism industry
Yusof, Yusnita
;
Awang, Zainudin
;
Jusoff, Kamaruzaman
; …
- In:
International journal of green economics
11
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
Saved in:
52
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
53
Applying FCM to predict the behaviour of loyal customers in the mobile telecommunications industry
Rizomyliotis, Ioannis
;
Poulis, Athanasios
;
Apostolos, …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012202791
Saved in:
54
Effects of perceived value and customer service on brand
satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
55
A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling
Emir, Oktay
- In:
Economic research
29
(
2016
)
1
,
pp. 706-720
Persistent link: https://www.econbiz.de/10012221981
Saved in:
56
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
57
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-
satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
58
Don't bug me! : service recovery for cockroach sighting in hotel food services
Shih, Hui-Wen
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 295-301
Persistent link: https://www.econbiz.de/10011973060
Saved in:
59
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
60
Determinants of customer loyalty : a literature review
Karunaratna, A. C.
;
Kumara, P. A. P. Samantha
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 49-73
Persistent link: https://www.econbiz.de/10011936131
Saved in:
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