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Productive efficiency, service quality and profitability : a comparative analysis of foreign and private banks in India

George, Sajeev Abraham - In: International journal of productivity and quality … 18 (2016) 4, pp. 518-536

Persistent link: https://www.econbiz.de/10011641380

A study of service quality in Indian public sector banks using modified SERVQUAL model

Shetty, Dasharathraj K.; Perule, Nikhil; Rao, Potti … - In: Cogent business & management 9 (2022) 1, pp. 1-17

Assessment of service quality has been widely utilized in the service sector, especially in the banking industry. The present study aims to understand the influence of service quality on customer loyalty in Indian public sector banks. The service quality is quantified with the help of a modified...

Persistent link: https://www.econbiz.de/10014444524

Bank branch outreach and access to banking services toward financial inclusion : an experimental evidence

Maity, Sudarshan; Sahu, Tarak Nath - In: Rajagiri management journal 17 (2023) 2, pp. 170-182

India. People prefer to go to an ATM for withdrawal of money rather waiting in a queue for hours at a branch. Without the …Purpose - Both branch and automated teller machine (ATM) are playing a crucial role in banking coverage expansion in … existence of a full-fledged brick-and-mortar branch, ATM also plays an important role by providing basic banking services. In …

Persistent link: https://www.econbiz.de/10014305528