Similar Search Results

Gap between expectation and perception of customers about e-banking services for each service quality dimensions in selected public and private sector banks in India

Garg, Mahesh Chand; Kumar, Parveen - In: International journal of services and operations … 42 (2022) 4, pp. 525-538

Persistent link: https://www.econbiz.de/10013369248

A structural equation model to assess behavioural intention to use biometric enabled e-banking services in India

Gupta, Ruchika; Varma, Siddharth - In: International journal of business information systems : … 31 (2019) 4, pp. 555-572

Persistent link: https://www.econbiz.de/10012144953

Refinement of internet banking service quality scale : a confirmatory factor analysis approach

Adil, Mohd; Akhtar, Asif; Khan, Mohammed Naved - In: International journal of services and operations management 14 (2013) 3, pp. 336-354

Persistent link: https://www.econbiz.de/10009720938

Exploring Mobile Banking Service Quality Dimensions for Public and Private Sector Banks in Indore District of Madhya Pradesh

Malviya, Surendra - 2015

phones provide a platform for the bank to perform banking transactions in the form of Mobile Banking. The high penetration of … mobile phones in India is the biggest driver for mobile banking in India. Most of leading banks such as ICICI, HDFC, SBI, etc …., have successfully launched their mobile banking operations in India.This study has developed a scale to facilitate an …

Persistent link: https://www.econbiz.de/10013026881

Exploring the value dimensions and their impact on customer loyalty in Indian banking services

Sahoo, Debajani; Teland, Achyut - In: Theoretical economics letters 9 (2019) 6, pp. 1938-1954

Persistent link: https://www.econbiz.de/10012239814

Retail banking : impact of technology-based service quality dimensions on customer satisfaction

Gupta, Neha - In: Analele Universitătii Dunărea de Jos Galaţi 25 (2019) 2, pp. 20-26

Persistent link: https://www.econbiz.de/10012285662

E-banking service quality and customer satisfaction : an exploratory study on India

Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247

Persistent link: https://www.econbiz.de/10012178796

A study on customer's perception of online banking and e-service quality among Chennai customers

Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94

Persistent link: https://www.econbiz.de/10011710582

The antecedents of rural customers' satisfaction and loyalty regarding mobile banking services during the COVID-19 pandemic in India

Verma, Saurabh; Gupta, Mamta; Biswas, Anandita - In: International journal of business forecasting and … 9 (2024) 2, pp. 197-212

Persistent link: https://www.econbiz.de/10014512030

Relationship between internet banking service quality, e-customer satisfaction, and loyalty : a comparative study of India and Pakistan

Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228

more on the internet banking services for customer loyalty. The study found overall significant relationship in both India … recommendations for the top level of management and bank branch managers as well. …

Persistent link: https://www.econbiz.de/10014581569