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Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context

Shankar, Amit; Datta, Biplab; Jebarajakirthy, Charles - In: Services marketing quarterly 40 (2019) 3, pp. 224-244

Persistent link: https://www.econbiz.de/10012179176

An empirical study analyzing the ATM service quality and customer satisfaction relationship in Rwanda

Alexis, Nshimiyimana; Chen, Wenpei - In: International journal of business and economics … 8 (2019) 6, pp. 439-451

Persistent link: https://www.econbiz.de/10012236960

Assessing technology banking service providers using fuzzy MCDM approach

Sindwani, Rajiv - In: International journal of productivity and quality … 38 (2023) 3, pp. 312-331

Persistent link: https://www.econbiz.de/10014313416

Exploring key dimensions of e-service quality : a case of Indian banking industry

Agrawal, Vivek; Tripathi, Vikas; Agrawal, Anand Mohan - In: International journal of services and operations management 29 (2018) 2, pp. 252-272

Persistent link: https://www.econbiz.de/10011849920

Low-income consumers' disposition to use automated banking services

Correa, Juan C.; Dakduk, Silvana; Van der Woude, David; … - In: Cogent business & management 9 (2022) 1, pp. 1-20

function of technology disposition provided by bank firms was developed and validated with a sample of 483 Colombian low …

Persistent link: https://www.econbiz.de/10014429291

Customer satisfaction with e-banking : a comparative study of public and private sector banks

Sawant, Poonam; Kulkarni, R. V.; Mundhe, S. D. - In: The IUP journal of bank management : IJBM 12 (2013) 4, pp. 29-44

Persistent link: https://www.econbiz.de/10010228356

Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers

Sikdar, Pallab; Kumar, Amresh; Makkad, Munish - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 760-785

Persistent link: https://www.econbiz.de/10011456305

Customer Satisfaction with E-Banking : A Comparative Study of Public and Private Sector Banks

Sawant, Poonam - 2014

banks (State Bank of India, Bank of Maharashtra and Bank of Baroda) and three major private sector banks (ICICI Bank, HDFC … Bank and Federal Bank) is done, with special reference to the problems faced by customers using online services. The paper …

Persistent link: https://www.econbiz.de/10013050975

Comparative Analysis of Customer Satisfaction of ATM Services Provided by Public and Private Sector Banks in India

Pahwa, Manvinder Singh - 2014

country by both public as well as private sector banks. Today ATM Card can be found in any one's pocket and almost everyone is … availing these services irrespective of demographics. ATM now a days has become need of the time.The present paper studies the … level of satisfaction of the customers using ATM services of public and private sector banks. For this purpose, SBI and …

Persistent link: https://www.econbiz.de/10013053462

Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context

Chauhan, Prashant; Sarabhai, Samar - In: International journal of management concepts and … 12 (2019) 2, pp. 222-238

Persistent link: https://www.econbiz.de/10012105452