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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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An evolutionary framework for service innovation : insights of complexity theory for service science
Chae, Bongsug Kevin - In: International journal of production economics 135 (2011) 2, pp. 813-822
Persistent link: https://www.econbiz.de/10009490272
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Complexity approach to joint value descovery in service innovation management
Lindhult, Erik; Hazy, James K. - In: International journal of complexity in leadership and … 3 (2016) 1/2, pp. 115-138
Persistent link: https://www.econbiz.de/10011590167
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Characterization of the flow of patients in a hospital from complex networks
Miranda, M. A.; Salvatierra, S.; Rodríguez, I.; … - In: Health care management science : a new journal serving … 23 (2020) 1, pp. 66-79
Persistent link: https://www.econbiz.de/10012225276
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Relativistic complexity, adaptive governance and the intelligence leadership
Liang, Thow Yick - In: Human systems management : HSM 34 (2015) 3, pp. 201-223
Persistent link: https://www.econbiz.de/10011391859
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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
The majority of service providers have recognized the need to develop innovative services that meet sophisticated … customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and … products rather than services. However, research in service related innovation activities is highly rewarding, as the service …
Persistent link: https://www.econbiz.de/10009424474
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Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir; Connelly, Catherine E.; Fisk, Glenda, M. - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
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Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela; Román, Sergio - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
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On buyer selection of service providers in online outsourcing platforms for IT services
Hong, Yili; Pavlou, Paul A. - In: Information systems research : ISR 28 (2017) 3, pp. 547-562
Persistent link: https://www.econbiz.de/10011754094
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A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10014504707