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A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
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Customer-perceived internet banking service quality : a study in national capital region of India
Singh, Shamsher - In: International journal of financial services management … 7 (2014) 2, pp. 113-138
Persistent link: https://www.econbiz.de/10010483837
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Measuring e-service quality and customer satisfaction with internet banking in India
Singh, Sindhu - In: Theoretical economics letters 9 (2019) 2, pp. 308-326
Persistent link: https://www.econbiz.de/10012005438
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Determinants of customers' adaptation to Internet Banking : evidence from Greater Jakarta Area, Indonesia
Nasreen, Jareena; Lubis, Arief Wibisono - In: ASEAN marketing journal : Association of Southeast … 13 (2021) 2, pp. 143-157
to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to … using Internet Banking are Importance of Internet Banking Needs, Compatibility, Convenience, Communication, and Benefits of … Internet Banking. Design/methodology/approach: This study uses Structural Equation Modelling (SEM) on a sample of 215 Internet …
Persistent link: https://www.econbiz.de/10012886853
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Internet banking : a review (2002-2016)
Keskar, Mugdha Y.; Pandey, Neeraj - In: Journal of internet commerce 17 (2018) 3, pp. 310-323
Persistent link: https://www.econbiz.de/10011987482
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Impact of E-service quality on customer satisfaction : a study of internet banking for general and maritime services in Nigeria
Ighomereho, Ogheneochuko Salome; Afolabi, Taofeek Sola; … - In: Journal of financial services marketing 28 (2023) 3, pp. 488-501
Persistent link: https://www.econbiz.de/10014336229
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The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman; Husain, Khalid Sami - In: International journal of quality & reliability management 40 (2023) 2, pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
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The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque; Banerjee, Shubhomoy; Singh, Baljeet - In: Services marketing quarterly 44 (2023) 2/3, pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
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Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706