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TQM to business excellence : a research journey (1985-2018)
Unnikrishnan, P. M.; Tikoria, Jyoti; Agariya, Arun Kumar - In: International journal of business excellence 19 (2019) 3, pp. 323-363
Persistent link: https://www.econbiz.de/10012145754
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Measuring service quality : a systematic review of literature
Roy, Sanjit; Lassar, Walfried M.; Ganguli, Shirshendu; … - In: International journal of services, economics and management 7 (2015) 1, pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
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Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil; Sachan, Amit; Mukherjee, Arindam; … - In: International journal of quality & reliability management 40 (2023) 1, pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
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A framework to measure transit service quality areas to be managed
Barabino, Benedetto; Deiana, Eusebio; Mozzoni, Sara - In: International journal of productivity and quality … 16 (2015) 4, pp. 390-415
Persistent link: https://www.econbiz.de/10011458755
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Qualität in der Medizin quantifizieren? : eine Begriffsklärung in der Pay-for-Performance-Diskussion
Weigel, Thomas Friedrich - 2018
Persistent link: https://www.econbiz.de/10011866872
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Qualität in der Medizin quantifizieren? : eine Begriffsklärung in der Pay-for-Performance-Diskussion
Weigel, Thomas Friedrich - 2018
In dem vorliegenden Buch wird die Messung der Ergebnisqualität durch Qualitätsindikatoren rekonstruiert und anhand von …
Persistent link: https://www.econbiz.de/10012401396
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Constructing a roadmap to measure the quality of business assessments aimed at curriculum management
Silva, Thanuci; Santos, Regiane dos; Mallet, Débora - In: Journal of education for business 98 (2023) 1, pp. 34-42
Persistent link: https://www.econbiz.de/10013550010
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Measurement of overall equipment effectiveness to improve operational efficiency
Singh, Rohit Kumar; Clements, Elvin Joseph; Sonwaney, … - In: International journal of process management and … 8 (2018) 2, pp. 246-261
Persistent link: https://www.econbiz.de/10011859112
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137
quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …
Persistent link: https://www.econbiz.de/10010355996