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Enhancing customers' satisfaction using loyalty rewards programs : evidence from Jordanian banks
Al-Nsour, Iyad A.; Alnsour, Ibrahim R.; Alotoum, Firas J. - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 11, pp. 297-305
Persistent link: https://www.econbiz.de/10012671035
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Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks
Mochlasin, Mochlasin; Nornajihah Nadia Hasbullah; … - In: Cogent business & management 10 (2023) 3, pp. 1-19
reputation. Based on the findings, bank management tends to consider to integrate the product quality, service quality, and … evaluation tool for the government and Islamic bank management to strengthen the country's economy. …
Persistent link: https://www.econbiz.de/10014505247
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Barriers to service quality in the banks of Pakistan : a comparative study of Islamic and conventional banks
Shabbir, Malik Shahzad; Rehman, A. - In: Inventi impact: microfinance & banking (2016) 2, pp. 114-120
Persistent link: https://www.econbiz.de/10011512902
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Effects of financial and non-financial performance measures on customers’ perceptions of service quality at Islamic banks in UAE
Marie, Attiea A.; Ibrahim, Mohamed E.; Al-Nasser, Amjad D. - In: International journal of economics and finance 6 (2014) 10, pp. 201-213
Persistent link: https://www.econbiz.de/10010422937
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Customer satisfaction and service quality in Islamic banking : a comparative study in Pakistan, United Arab Emirates and United Kingdom
Rehman, Asma Abdul - In: Qualitative research in financial markets 4 (2012) 2/3, pp. 165-175
Persistent link: https://www.econbiz.de/10009614433
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Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah - In: The international journal of bank marketing : IJBM 33 (2015) 3, pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
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Comparative Analysis of Customer Satisfaction Towards Islamic and Conventional Banking : An Empirical Study from Saudi Arabia
Lone, Fayaz Ahmad - 2017
Islamic banking is gradually emerging everywhere in the world. Half a century ago, Islamic banking was just a concept contained in books only, but today it is a success story not only in Muslim countries of Middle East but even in the UK and the USA. As customer satisfaction is the compulsory...
Persistent link: https://www.econbiz.de/10012962932
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Measuring Satisfaction of Customers Regarding Islamic Financing of Meezan Bank Limited
Andleeb, Shazila - 2020
PURPOSE: The purpose of this research paper is to examine analyzing and outlining the customer satisfaction level with regards to their perception about the Islamic banking system. The main purpose is to eliminate the problem related to banking industry and to determine its rights and duties to...
Persistent link: https://www.econbiz.de/10012836796
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Customer Perception on Bank Service Quality : A Comparative Study Between Conventional Commercial Banks and Islamic Commercial Banks in Bangladesh
Rezina, Sonia - 2020
Bangladesh, every bank is looking forward to faster growth by providing better service quality than others. However, there are …
Persistent link: https://www.econbiz.de/10012839434
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Customer Satisfaction Comparison between Islamic and Conventional Banks : Case Study of Qatari Banks
Ahmed, Omnia A. - 2019
research queries needed to be answered by the bank's customers themselves to test their view of the services they get. A … the level of each bank as well as at the sectoral level between Islamic banks and conventional banks, was conducted …
Persistent link: https://www.econbiz.de/10012861699