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The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores

Chiguvi, Douglas - 2023

Persistent link: https://www.econbiz.de/10014281623

The influence of after sales services on marketing performance in the retail sector in Botswana

Chiguvi, Douglas - In: Dutch journal of finance and management 4 (2020) 1/60, pp. 1-8

The focal point of the study was to investigate the influence of after sales services on marketing performance at Sefalana Holdings in Botswana. The study was conducted in order to find out the influence of after sales services on customer satisfaction, customer loyalty and customer retention at...

Persistent link: https://www.econbiz.de/10012267023

Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms

Shooshtari, Nader H.; Stan, Simona; Clouse, Shawn F. - In: Services marketing quarterly 39 (2018) 3, pp. 225-239

Persistent link: https://www.econbiz.de/10011940195

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation

Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143

Persistent link: https://www.econbiz.de/10012102968

Shopping centre customer service : creating customer satisfaction and loyalty

Kursunluoglu, Emel - In: Marketing intelligence & planning 32 (2014) 4, pp. 528-548

Persistent link: https://www.econbiz.de/10010385837

The discourse of "respect for customers"

Daskou, Sofia; Konstas, Despina D. - In: International journal of economics and business research 6 (2013) 4, pp. 400-410

Persistent link: https://www.econbiz.de/10010349074

Comparing perceived insecurity among customers and retail staff during service encounters

Koistinen, Katri; Järvinen, Raija - In: Journal of retailing and consumer services 31 (2016), pp. 80-92

Persistent link: https://www.econbiz.de/10011528539

The relationship between store performance and store managers perceptions of their customer services

Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18

Persistent link: https://www.econbiz.de/10010497686

Examining the drivers of deviant service adaption in fashion retailing : the role of tenure

Mortimer, Gary; Wang, Shasha - In: Journal of fashion marketing and management 26 (2022) 2, pp. 221-246

Persistent link: https://www.econbiz.de/10013162349