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The effect of e-commerce service quality factors on customer satisfaction, purchase intention, and actual purchase in Uzbekistan

Lee, Veronika; Park, Seungwook; Lee, Donhee - In: Global business and finance review 27 (2022) 3, pp. 56-74

Purpose: The purpose of this study is to analyze the impact of characteristics of the service quality of e-commerce platforms on customer satisfaction and purchase intention. Design/methodology/approach: The proposed research model and a set of hypotheses were developed and tested using...

Persistent link: https://www.econbiz.de/10013280114

What constitutes excellent user experience in online consumers' return services?

Chen, Jingwen; Ma, Yan - In: International journal of services technology and … 26 (2020) 4, pp. 291-304

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Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction

Kumar, Rajiv; Sachan, Amit; Dutta, Tanusree - In: Journal of internet commerce 19 (2020) 4, pp. 466-494

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The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context

Dung Phuong Hoang; Nam Hoai Nguyen - In: International journal of internet marketing and … 14 (2020) 3, pp. 215-235

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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty

Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248

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A QoS-sensitive model for e-commerce customer behavior

Ghavamipoor, Hoda; Galpayegani, S. Alireza Hashemi; … - In: Journal of research in interactive marketing : … 11 (2017) 4, pp. 380-397

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E-banking service quality and customer satisfaction : an exploratory study on India

Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247

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Customer satisfaction, loyalty and switching intent in retail service settings

Kamble, Aakash; Walvekar, Shubhangi - In: International journal of electronic marketing and … 10 (2019) 4, pp. 389-405

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Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing

Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72

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How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk

Ha Thu Nguyen; Anh Chi Phan; Phuong Hien Nguyen - In: International journal of electronic marketing and … 14 (2023) 3, pp. 257-274

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