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"A minute’s a life-time in fast-food!" : managerial job quality in the quick service restaurant sector
Butler, Peter; Hammer, Anita - In: Work, employment and society : a journal of the British … 33 (2019) 1, pp. 96-111
Persistent link: https://www.econbiz.de/10012013108
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How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju; Zhang, Ruoxi; Li, Jia-Min - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
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Exploring the nexus : work-life quality, employee satisfaction, and performance in the hospitality sector
Nair, Girish Karunakaran - In: Journal of business and economic analysis : (JBEA) 6 (2023) 2, pp. 227-251
The purpose of this research is to plug the research gap in the literature that lies in the association of quality of work life (QWL) and employee performance (EMP) in general, and hospitality industry. So, the research tries to develop and test a theoretical model to address the direct and...
Persistent link: https://www.econbiz.de/10015049811
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Balancing the skill sets of founders : implications for the quality of organizational outputs
Roberts, Peter W.; Negro, Giacomo; Swaminathan, Anand - In: Strategic organization 11 (2013) 1, pp. 35-55
Persistent link: https://www.econbiz.de/10010254141
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Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid; Babar, Samreen Fahim; Ahmad, Hafiz … - In: Total quality management & business excellence 32 (2021) 7, pp. 719-736
Persistent link: https://www.econbiz.de/10012513921
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Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie; Clinton, Suzanne; Tyner, Lee - In: International journal of human resources development … 21 (2021) 1, pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
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Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
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Brand prestige and the mediating role of word of mouth in the fast food industry
Jalal Rajeh Hanaysha; Pech, Richard Jan - In: Global business review 19 (2018) 6, pp. 1494-1514
Persistent link: https://www.econbiz.de/10011982837
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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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An investigation of key success factors for restaurant operations in Saudi Arabia
Gadelrab, Reda; Ekiz, Erdogan - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 27-35
Persistent link: https://www.econbiz.de/10012159021