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Influence of marketing mix str...
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181
Festivalscapes and patrons' emotions,
satisfaction
, and loyalty
Lee, Yong-ki
;
Lee, Choong-Ki
;
Lee, Seung-kon
;
Babin, …
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10003597162
Saved in:
182
Kundenzufriedenheitsmanagement bei Federal Express
Rittersberger, Petra
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 467-478)
.
2008
Persistent link: https://www.econbiz.de/10003708614
Saved in:
183
Kundenzufriedenheit
: eine Wechselwirkung? ; ein Erfahrungsbericht der Globus Holding
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 913-923)
.
2008
Persistent link: https://www.econbiz.de/10003708775
Saved in:
184
Neglected outcomes of
customer
satisfaction
Luo, Xueming
;
Homburg, Christian
- In:
Journal of marketing
71
(
2007
)
2
,
pp. 133-149
Persistent link: https://www.econbiz.de/10003557079
Saved in:
185
Gefährdung existierender Kundenbeziehungen
Klose, Sonja
-
2008
Persistent link: https://www.econbiz.de/10003557290
Saved in:
186
Ambient communication : how to engage consumers in urban touch-points
Gambetti, Rossella C.
- In:
California management review
52
(
2009/10
)
3
,
pp. 34-51
Persistent link: https://www.econbiz.de/10003982726
Saved in:
187
In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van
;
Ruyter, Ko de
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
Saved in:
188
Improving marketing : operations cross-functional relationships
Piercy, Niall
- In:
Journal of strategic marketing
18
(
2010
)
4
,
pp. 337-356
Persistent link: https://www.econbiz.de/10008650953
Saved in:
189
Using Six Sigma : SIPOC for
customer
satisfaction
Yeung, Shirley Mo-ching
- In:
International journal of six sigma and competitive …
5
(
2009/10
)
4
,
pp. 312-324
Persistent link: https://www.econbiz.de/10003924606
Saved in:
190
Prototypes versus examples : a new model of online credibility for commercial websites
Guido, Gianluigi
;
Prete, M. Irene
;
Sammarco, Luigi
- In:
Journal of targeting, measurement and analysis for marketing
18
(
2010
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10003964160
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