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Purpose The purpose of this study is to investigate how a higher status of one stakeholder group relates to the outcomes of stakeholder–organization relationship with other lower status stakeholder groups. Design/methodology/approach This conceptual paper uses insights from resource dependence...
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My first encounter with a quality assurance auditor is reminiscent of an old Dodge commercial. You remember? The old sheriff, masked in mirrored sunglasses, paunch hanging over his gun belt, prophesying, ``You`re in a heap o` trouble boy!`` Well, my auditor could have been kin to the sheriff; they...
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competitive, the philosophy and concepts of total quality management (TQM) are receiving increased attention. This paper …
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