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The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222
Persistent link: https://www.econbiz.de/10012106901
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Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus
Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10011892717
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Factors affecting satisfaction and intention to repurchase retail banking services in Vietnam
Dao Cam Thuy; Nguyen Ngoc Quang - In: Cogent business & management 9 (2022) 1, pp. 1-20
Retail banking services of Vietnamese commercial banks are developing along with economic growth, improving the repurchase behavior of customers helps banks maintain a competitive edge in the market. Therefore, the research was conducted on factors affecting satisfaction and intention to...
Persistent link: https://www.econbiz.de/10014442739
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Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
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A pilot study of the Hong Kong smartphone market : how service quality affects repurchase intention via customer satisfaction and attitudinal loyalty
Ng, Holly; Li, Tilo; Yeung, Marine - In: International journal of business & management : IJoBM 8 (2020) 2, pp. 93-109
Persistent link: https://www.econbiz.de/10012395746
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The effect of service quality on customer satisfaction and repurchase intention : focusing on supermarkets in Mongolia
Oyunbazar, Batsuuri; Song, Pan-Ting; Kang, Tae-Won - In: Journal of international trade & commerce 16 (2020) 5, pp. 227-244
Persistent link: https://www.econbiz.de/10012592697
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Studying the effect of perceived service quality on repurchase intention : evidence from hotels in Mashhad, Iran
Ahadmotlaghi, Ehsan; Moghaddam, Mohammad Ali Nakhaei - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 905-911
Persistent link: https://www.econbiz.de/10011764081
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Self-service operations at retail stores : the role of inter-customer interactions
Li, Mei; Choi, Thomas Y.; Rabinovich, Elliot; Crawford, … - In: Production and operations management : an international … 22 (2013) 4, pp. 888-914
Persistent link: https://www.econbiz.de/10009791631
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The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon; Back, Ki-Joon; Barišić, Petra - In: Journal of travel and tourism marketing 36 (2019) 3, pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
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Measuring customer value in commercial experiences
Eriksson, Maria; Bäckström, Ingela; Ingelsson, Pernilla; … - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 618-632
Persistent link: https://www.econbiz.de/10011854111