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Customer ethnic bias in service encounters

Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210

Persistent link: https://www.econbiz.de/10012216633

Boundary-spanning employees and relationships with external stakeholders : a social identity approach

Korschun, Daniel - In: The Academy of Management review : AMR 40 (2015) 4, pp. 611-629

Persistent link: https://www.econbiz.de/10011391822

[Rezension von: Umweltpolitik mit handelbaren Emissionsrechten, Johannes Heister .. : Tübingen, Mohr, 1991]

Wagner, Thomas - In: Zeitschrift für Wirtschafts- und Sozialwissenschaften … 113 (1993) 2, pp. 304-308

Persistent link: https://www.econbiz.de/10001345854

Testing the influence of real-time performance feedback on employees in digital services

Lechermeier, Jonas; Fassnacht, Martin; Wagner, Tillmann - In: Journal of Service Management 31 (2020) 3, pp. 345-371

Purpose: While digital media changed the nature of communication in service contexts, often allowing customers to interact instantly with service providers, the implications and opportunities for managing service employees are widely unknown. This is surprising, given that service employees are...

Persistent link: https://www.econbiz.de/10012278733

Project management in retailing : integrating the behavioral dimension

Rudolph, Thomas; Wagner, Tillmann; Fawcett, Stanley - In: The international review of retail, distribution and … 18 (2008) 3, pp. 325-341

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Kundensegmentierung im Handel - Kaufmotive erkennen und nutzen

Rudolph, Thomas; Wagner, Tillmann; Sohl, Timo - In: Marketing review St. Gallen : Marketingfachzeitschrift … 26 (2009) 4, pp. 34-39

Persistent link: https://www.econbiz.de/10003868581

Strategic CRM groups with the retail industry

Köhler, Sven; Reinecke, Sven; Wagner, Tillmann - In: International Customer Behaviour and Retailing Research …, (pp. 93-97). 2006

Persistent link: https://www.econbiz.de/10003290198

Consumer shopping motivation as a basis for retail differentiation : a cross-contextual and hierarchical investigation

Wagner, Tillmann - 2005

Persistent link: https://www.econbiz.de/10003178565

Preisimage-Politik im Handel

Rudolph, Thomas; Wagner, Tillmann - In: Handbuch Preispolitik : Strategien, Planung, …, (pp. 177-198). 2003

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Kaufbarrieren im Online-Handel aus Kundensicht : eine empirische Untersuchung der Kaufbarrieren bei Käufern und Nichtkäufern

Rudolph, Thomas; Busch, Sebastian; Wagner, Tillmann - In: Electronic retailing, (pp. 143-160). 2002

Persistent link: https://www.econbiz.de/10001679100