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Consumer behaviour
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Customer satisfaction
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Orsingher, Chiara
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21
De Keyser, Arne
21
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17
Shams, Poja
13
Papamichail, K. Nadia
10
Temerak, Mohamed Sobhy
9
Gruber, Thorsten
8
Gustafsson, Anders
8
Papamichail, Nadia
8
Burton, Jamie
7
Llosa, Sylvie
7
Nasr, Linda
6
Van Vaerenbergh, Yves
6
French, Simon
5
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5
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5
Benoit, Sabine
4
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Chun, HaeEun Helen
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Zaki, Mohamed
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Journal of Service Management
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ECONIS (ZBW)
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Other ZBW resources
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USB Cologne (business full texts)
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1
The service recovery journey : conceptualization, integration, and directions for future research
Van Vaerenbergh, Yves
;
Varga, Dorottya
;
De Keyser, Arne
; …
- In:
Journal of service research
22
(
2019
)
2
,
pp. 103-119
Persistent link: https://www.econbiz.de/10012005787
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2
Bikini or Burkini? : the role of swimwear and age as determinants of beach interaction with others
Temerak, Mohamed Sobhy
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 269-283
Persistent link: https://www.econbiz.de/10012063601
Saved in:
3
Examining the impact of the attractiveness of alternatives on customers' perceptions of price tolerance : moderation and mediation analysee
Temerak, Mohamed Sobhy
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 284-297
Persistent link: https://www.econbiz.de/10011594162
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4
Customers as resource integrators : toward a model of customer learning
Hibbert, Sally
;
Winklhofer, Heidi
;
Temerak, Mohamed Sobhy
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10009578295
Saved in:
5
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
6
When the recipe is more important than the ingredients : unveiling the complexity of consumer use of voice assistants
Heirati, Nima
;
Pitardi, Valentina
;
Temerak, Mohamed Sobhy
- In:
Psychology & marketing
41
(
2024
)
7
,
pp. 1489-1501
Persistent link: https://www.econbiz.de/10014555521
Saved in:
7
Participant engagement in running events and why it matters who else takes part
Temerak, Mohamed Sobhy
;
Winklhofer, Heidi
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
4
,
pp. 1067-1090
Persistent link: https://www.econbiz.de/10014320225
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8
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
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9
Observing customer stress and engagement : an intercultural perspective
Temerak, Mohamed Sobhy
;
Zhang, Ruby Wenjiao
;
Lages, …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 910-925
Persistent link: https://www.econbiz.de/10014290869
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10
Multichannel customer segmentation : does the after-sales channel matter? ; a replication and extension
De Keyser, Arne
;
Schepers, Jeroen
;
Konuş, Umut
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
4
,
pp. 453-456
Persistent link: https://www.econbiz.de/10011428974
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