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ECONIS (ZBW)
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RePEc
14
OLC EcoSci
9
Other ZBW resources
3
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1
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
2
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
3
An exploratory study of gay travelers : socio-demographic analysis
Ro, Heejung
;
Olson, Eric D.
;
Choi, Youngsoo
- In:
Tourism review : the official journal of the AIEST
72
(
2017
)
1
,
pp. 15-27
Persistent link: https://www.econbiz.de/10011667364
Saved in:
4
Sense of belonging to a lesbian, gay, bisexual, and transgender event : the examination of affective bond and collective self-esteem
Hahm, Jeeyeon
;
Ro, Heejung
;
Olson, Eric D.
- In:
Journal of travel and tourism marketing
35
(
2018
)
2
,
pp. 244-256
Persistent link: https://www.econbiz.de/10011886025
Saved in:
5
Gay and lesbian customers' perceived discrimination and identity management
Ro, Heejung
;
Olson, Eric D.
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146185
Saved in:
6
Generation Z and their perceptions of well-being in tourism
Olson, Eric D.
;
Ro, Heejung
- In:
Generation Z marketing and management in tourism and …
,
(pp. 101-118)
.
2021
Persistent link: https://www.econbiz.de/10012594278
Saved in:
7
Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung
- In:
Service business
8
(
2014
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
Saved in:
8
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
9
Moderator and mediator effects in hospitality research
Ro, Heejung
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 952-961
Persistent link: https://www.econbiz.de/10009544269
Saved in:
10
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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