Narrow search
Showing 1 - 10 of 96
Cover Image
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung; Choi, Youngsoo; Olson, Eric - In: International journal of hospitality management 33 (2013), pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Cover Image
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung; Olson, Eric - In: Journal of business research : JBR 67 (2014) 6, pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Cover Image
An exploratory study of gay travelers : socio-demographic analysis
Ro, Heejung; Olson, Eric D.; Choi, Youngsoo - In: Tourism review : the official journal of the AIEST 72 (2017) 1, pp. 15-27
Persistent link: https://www.econbiz.de/10011667364
Cover Image
Sense of belonging to a lesbian, gay, bisexual, and transgender event : the examination of affective bond and collective self-esteem
Hahm, Jeeyeon; Ro, Heejung; Olson, Eric D. - In: Journal of travel and tourism marketing 35 (2018) 2, pp. 244-256
Persistent link: https://www.econbiz.de/10011886025
Cover Image
Gay and lesbian customers' perceived discrimination and identity management
Ro, Heejung; Olson, Eric D. - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146185
Cover Image
Generation Z and their perceptions of well-being in tourism
Olson, Eric D.; Ro, Heejung - In: Generation Z marketing and management in tourism and …, (pp. 101-118). 2021
Persistent link: https://www.econbiz.de/10012594278
Cover Image
Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung - In: Service business 8 (2014) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
Cover Image
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Cover Image
Moderator and mediator effects in hospitality research
Ro, Heejung - In: International journal of hospitality management 31 (2012) 3, pp. 952-961
Persistent link: https://www.econbiz.de/10009544269
Cover Image
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 75-94
Persistent link: https://www.econbiz.de/10013545807