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Anxious or angry? : effects of discrete emotions on the perceived helpfulness of online reviews

Yin, Dezhi; Bond, Samuel D.; Zhang, Han - In: Management information systems : mis quarterly 38 (2014) 2, pp. 539-560

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Leisure-service quality and hedonic experiences : singing at a karaoke house as a form of theatre

Wu, Shih-Hao; Huang, Chi-Tsun; Chen, Yi-Fong - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 298-311

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How hotel companies can foster customer sociability behaviour on facebook?

Vaičiukynaitė, Eglė; Gatautis, Rimantas - In: Journal of business economics and management 19 (2018) 4, pp. 630-647

that foster customer sociability behaviour regarding likes, comments, shares and emotion expressions on Facebook in …, comments and emotional expressions on Facebook. The number of likes, comments and emotion expressions can be facilitated by … images with humans. Messages accompanied with social words exhibit customer comments and emotion expressions. …

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Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy

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Social influence on future review sentiments : an appraisal-theoretic view

Jha, Ashish Kumar; Shah, Snehal - In: Journal of management information systems : JMIS 36 (2019) 2, pp. 610-638

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An extended TODIM method to rank products with online reviews under intuitionistic fuzzy environment

Zhang, Donglai; Li, Yongli; Wu, Chong - In: Journal of the Operational Research Society 71 (2020) 2, pp. 322-334

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Negative reviews, positive impact : consumer empathetic responding to unfair word of mouth

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Do consumers care about CSR in their online reviews? : an empirical analysis

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Positive and negative emotional spirals in e-WOM of new recreational sports : a case study on Nordic walking

Zurawik, Marta; Hakala, Ulla; Sandberg, Birgitta - In: International journal of leisure and tourism marketing … 6 (2019) 3/4, pp. 254-278

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Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response

Alsaggaf, Mohammed; Lü, Kevin; Li, Xiaoying - In: International journal of services and operations management 34 (2019) 1, pp. 81-110

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