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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
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Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel - In: Journal of internet commerce 21 (2022) 1, pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry : moderating effects of gender
Teeroovengadum, Viraiyan - In: European business review 34 (2022) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10013164641
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Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
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Finding service quality dimensions and measuring service quality gaps : a study on service quality of Indian banks
Ghosh, Saugat; Chakraborty, Shuvendu - In: Mudra : journal of finance and accounting 7 (2020) 2, pp. 89-104
Persistent link: https://www.econbiz.de/10012502394
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Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar - In: Journal of financial services marketing : JFSM 25 (2020) 1/2, pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
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Comparative analysis of results of online and offline customer satisfaction & loyalty surveys in banking services in Montenegro
Jovović, Milorad; Femić-Radosavović, Bojana; … - In: Journal of central banking theory and practice 6 (2017) 2, pp. 65-76
Persistent link: https://www.econbiz.de/10011721439
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Combine effect of automated services and traditional services quality on customer satisfaction : evidence form banking sector of Pakistan
Shabbir, Malik Shahzad; Khalil ur Rehma, Amer; Shabbir, … - In: Inventi impact: retailing & consumer services (2016) 4, pp. 232-239
Persistent link: https://www.econbiz.de/10011675405
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The impact of banks adoption of multi-channels mix on the internet banking service encounter quality : the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah; Omary, Ola Maher Al. - In: International journal of services and standards 12 (2017) 1, pp. 47-63
Persistent link: https://www.econbiz.de/10011874861