Finding service quality dimensions and measuring service quality gaps : a study on service quality of Indian banks
Year of publication: |
2020
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Authors: | Ghosh, Saugat ; Chakraborty, Shuvendu |
Published in: |
Mudra : journal of finance and accounting. - Delhi : Journal Press India, ISSN 2347-4467, ZDB-ID 2806339-9. - Vol. 7.2020, 2, p. 89-104
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Subject: | Service quality dimensions | Service quality gaps | Indian banking sector | SERVQUAL model | Perceived service | Expected service | Indien | India | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bankgeschäft | Banking services | Bank | Electronic Banking | Electronic banking |
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