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Does cultural distance affect online review ratings? : measuring international customers’ satisfaction with services leveraging digital platforms and big data
Mariani, Marcello M.; Matarazzo, Michela - In: Journal of management & governance 25 (2021) 4, pp. 1057-1078
Persistent link: https://www.econbiz.de/10012656535
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The role of eWOM in social media on consumer's choice of restaurant selection : an insight into the decision making process
Kohli, Harpuneet Singh; Khandai, Sujata - In: Indian journal of economics & business : IJEB 18 (2019) 1, pp. 37-50
Persistent link: https://www.econbiz.de/10012665820
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Examining biased assimilation of brand-related online reviews
Mafael, Alexander; Gottschalk, Sabrina Alexandra; … - In: Journal of interactive marketing : a quarterly … 36 (2016), pp. 91-106
Persistent link: https://www.econbiz.de/10011616004
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Pictorial content, sequence of conflicting online reviews and consumer decision-making : the stimulus-organism-response model revisited
Bigné Alcañiz, J. Enrique; Chatzipanagiotou, Kalliopi; … - In: Journal of business research : JBR 115 (2020), pp. 403-416
Persistent link: https://www.econbiz.de/10012272095
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The impact of university brand identification and eWOM behaviour on students' psychological well-being : a multi-group analysis among active and passive social media users
Lee, Daisy; Ng, Peggy M. L.; Bogomolova, Svetlana - In: Journal of marketing management : JMM ; journal of the … 36 (2020) 3/4, pp. 384-403
Persistent link: https://www.econbiz.de/10012249035
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Comparison of online customer ratings between the eco-labelled and non-eco-labelled hotels of Oslo
Binbasioglu, Hulisi - In: International journal of entrepreneurship and … 24 (2020) 4/5, pp. 358-373
Persistent link: https://www.econbiz.de/10012251193
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Embedding eWOM into efficiency DEA modelling : an application to the hospitality sector
Mariani, Marcello M.; Visani, Franco - In: International journal of hospitality management 80 (2019), pp. 1-12
Persistent link: https://www.econbiz.de/10012058597
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Tell it like it is : the effects of differing responses to negative online reviews
Esmark Jones, Carol L.; Stevens, Jennifer L.; … - In: Psychology & marketing 35 (2018) 12, pp. 891-901
Persistent link: https://www.econbiz.de/10011970105
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Motivations for posting online reviews in the hotel industry
Gonc̦alves, Helena Martins; Silva, Graça Miranda; … - In: Psychology & marketing 35 (2018) 11, pp. 807-817
Persistent link: https://www.econbiz.de/10011970111
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Online reviews : differences by submission device
Mariani, Marcello M.; Borghi, Matteo; Gretzel, Ulrike - In: Tourism management : research, policies, practice 70 (2019), pp. 295-298
Persistent link: https://www.econbiz.de/10011949665