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All people are created equal? : racial discrimination and its impact on hospitality career satisfaction

Shum, Cass; Gatling, Anthony; Garlington, Jaimi - In: International journal of hospitality management 89 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012293821

"What it do?" : the effects of racial code-switching on industry turnover intention

Garlington, Jaimi; Shum, Cass; Wong-Padoongpatt, Gloria; … - In: International journal of contemporary hospitality management 35 (2023) 11, pp. 3864-3882

Persistent link: https://www.econbiz.de/10014429857

Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction

Shum, Cass; Ghosh, Ankita - In: International journal of hospitality management 103 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209292

Why do employees break rules? : understanding organizational rule-breaking behaviors in hospitality

Ghosh, Ankita; Shum, Cass - In: International journal of hospitality management 81 (2019), pp. 1-10

Persistent link: https://www.econbiz.de/10012128305

Prosocial rule-breaking to help coworker : nature, causes, and effect on service performance

Shum, Cass; Ghosh, Ankita; Gatling, Anthony - In: International journal of hospitality management 79 (2019), pp. 100-109

Persistent link: https://www.econbiz.de/10012012977

What is my calling? : an exploratory mixed-methods approach to conceptualizing hospitality career calling

Lee, Lindsey; Ponting, Sandra Sun-Ah; Ghosh, Ankita; … - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2832-2851

Persistent link: https://www.econbiz.de/10013412821

When do abusive leaders experience guilt?

Shum, Cass; Ausar, Kweisi; Tu, Min-Hsuan - In: International Journal of Contemporary Hospitality Management 32 (2020) 6, pp. 2239-2256

Purpose: Drawing from the appraisal theory, this paper aims to examine the conditions under which abusive leaders experience guilt and suggests that guilt motivates leaders to help followers. Design/methodology/approach: A scenario study with a sample of 285 hospitality supervisors was used to...

Persistent link: https://www.econbiz.de/10012185218

The recursive relationship between abusive supervision and service performance

Shum, Cass - In: Journal of Hospitality and Tourism Insights 4 (2020) 1, pp. 18-34

Purpose: Drawing upon the conservation of resources theory, this study investigates the recursive relationship between abusive supervision and service performance and the moderating role of coworker support in this recursive relationship. Design/methodology/approach: This study tests the model...

Persistent link: https://www.econbiz.de/10012278125

Cultural aspects of marketing

Lee, Kam-hon; Shum, Cass - In: Marketing theory : a student text, (pp. 165-182). 2010

Persistent link: https://www.econbiz.de/10003950831

Promoting innovation in hospitality companies through human resource management practices

Chang, Song; Gong, Yaping; Shum, Cass - In: International journal of hospitality management 30 (2011) 4, pp. 812-818

Persistent link: https://www.econbiz.de/10009242161