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10,749
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8,287
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93
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87
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85
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85
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85
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85
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84
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83
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80
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78
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77
Dwivedi, Yogesh Kumar
75
Septianto, Felix
74
Nayga, Rodolfo M.
73
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71
Laroche, Michel
70
Hollebeek, Linda D.
68
Agarwal, Sumit
67
Stavins, Joanna
67
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66
Wansink, Brian
66
Ashkanasy, Neal M.
64
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64
Bruwer, Johan
63
Woodside, Arch G.
61
Ko, Eunju
60
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Fördergesellschaft Marketing an der Universität Augsburg
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Asia Pacific journal of marketing and logistics
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Journal of Consumer Marketing
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Cogent business & management
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International journal of contemporary hospitality management
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Marketing intelligence & planning
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Marketing letters : a journal of research in marketing
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The international review of retail, distribution and consumer research
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91
The development and implementation of the integrated marketing communications concept
Čikošev, Tatjana Cvetkov
- In:
Economic analysis : EA
52
(
2019
)
1
,
pp. 36-47
Persistent link: https://www.econbiz.de/10012061633
Saved in:
92
Measurement and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
93
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
94
Bad behavior and conflict in retailing spaces : nine suggestions to ease tensions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Business horizons
59
(
2016
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
Saved in:
95
Aisles of life : outline of a customer-centric approach to retail space management
Granzau Juel-Jacobsen, Lane
- In:
The international review of retail, distribution and …
25
(
2015
)
2
,
pp. 162-180
Persistent link: https://www.econbiz.de/10011299058
Saved in:
96
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
97
Brand experience and brand loyalty : a literature review
Ramakrishnan, Ruchika
;
Vohra, Anupama
- In:
Business analyst : a refereed journal of Shri Ram …
35
(
2014/15
)
2
,
pp. 73-86
Persistent link: https://www.econbiz.de/10011342823
Saved in:
98
Understanding casino experiential attributes : an application to market positioning
Wong, IpKin Anthony
;
Wu, JiaYi Seven
- In:
International journal of hospitality management
35
(
2013
),
pp. 214-224
Persistent link: https://www.econbiz.de/10010225794
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99
Towards practical relevance : delivering superior firm performance through digital customer experience strategies
Klaus, Philipp
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 306-316
Persistent link: https://www.econbiz.de/10010385968
Saved in:
100
Impact of cultural differences on foreign customers' perceived local services
Lin, Chinho
;
Nguyen, Conghoang
;
Lin, Binshan
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 500-510
Persistent link: https://www.econbiz.de/10010198107
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