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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong; Fan, Alei; Yang, Yang; He, Zeya - In: International journal of hospitality management 101 (2022), pp. 110
Persistent link: https://www.econbiz.de/10013271321
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In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong; He, Zeya; King, Ceridwyn; Mattila, Anna S. - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
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Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya; Wu, Luorong; Li, Xiang - In: Journal of service management 34 (2023) 4, pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
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To partner with human or robot? : designing service coproduction processes for willingness to pay more
Wu, Luorong; Fan, Alei; He, Zeya; Her, Eun Sol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 3, pp. 455-481
Persistent link: https://www.econbiz.de/10014230026
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Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands
Wu, Luorong; King, Ceridwyn A.; Lu, Lu; Guchait, Priyanko - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241859
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Healing the pain : does COVID-19 isolation drive intentions to seek travel and hospitality experiences?
Lu, Lu; Lee, Lindsey; Wu, Luorong; Li, Xiang - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 620-639
Persistent link: https://www.econbiz.de/10013327194
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The numerical stroop effect on consumer preference to order healthy food
Cai, Ruiying; Lu, Lu; Wu, Luorong - In: International journal of hospitality management 113 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014325598
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When art meets tech : the role of augmented reality in enhancing museum experiences and purchase intentions
He, Zeya; Wu, Luorong; Li, Xiang - In: Tourism management : research, policies, practice 68 (2018), pp. 127-139
Persistent link: https://www.econbiz.de/10011871026
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Investigating consumer embarrassment in service interactions
Wu, Luorong; Mattila, Anna - In: International journal of hospitality management 33 (2013), pp. 196-202
Persistent link: https://www.econbiz.de/10009746395
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Territoriality revisited : other customer's perspective
Wu, Luorong; Mattila, Anna S.; Han, Juyeon - In: International journal of hospitality management 38 (2014), pp. 48-56
Persistent link: https://www.econbiz.de/10010364586