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Dienstleistungsqualität
43
Service quality
43
Consumer behaviour
39
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39
Customer satisfaction
27
Kundenzufriedenheit
27
United States
18
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Prybutok, Victor R.
128
Paswan, Audhesh
46
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31
Zhang, Xiaoni
22
Qin, Hong
20
Evangelopoulos, Nicholas
16
Pavur, Robert
15
Boakye, Kwabena G.
14
Kappelman, Leon A.
13
Blankson, Charles
12
Peak, Daniel A.
10
Ryan, Sherry D.
10
Koh, Chang E.
9
Harun, Ahasan
8
Hossain, Muhammad Muazzem
8
Lindsey, Matthew
8
Prybutok, Gayle
8
Landrum, Hollis
7
Ashton, Triss
6
Sidorova, Anna
6
Strutton, David
6
Winson-Geideman, Kimberly
6
Zolfagharian, Mohammad Ali
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Iyer, Pramod
5
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Fang, Jiaming
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Keeling, Kellie B.
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Rokonuzzaman, Md
4
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Sun, Qin
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Talukder, Majharul
4
Wen, Chao
4
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4
Abdullah, A. B. M.
3
Davari, Arezoo
3
Ganesh, Gopala
3
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Quality management journal : QMJ
19
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of services and standards
10
Journal of retailing and consumer services
9
European Journal of Operational Research
5
Industrial marketing management : the international journal for industrial and high-tech firms
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Advances in business and management forecasting
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3
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3
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ECONIS (ZBW)
120
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81
College students consumption of credit cards
Blankson, Charles
;
Paswan, Audhesh
;
Boakye, Kwabena G.
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 567-585
Persistent link: https://www.econbiz.de/10009668457
Saved in:
82
Country branding using product quality
Sun, Qin
;
Paswan, Audhesh
- In:
The journal of brand management : an international journal
19
(
2011/12
)
2
,
pp. 143-157
Persistent link: https://www.econbiz.de/10009380879
Saved in:
83
E-tailer's return policy, consumer's perception of return policy fairness and purchase intention
Pei, Zhi
;
Paswan, Audhesh
;
Yan, Ruiliang
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 249-257
Persistent link: https://www.econbiz.de/10010348761
Saved in:
84
Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali
;
Paswan, Audhesh
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
Saved in:
85
Internets, intranets, and extranets : new waves in channel surfing
Paswan, Audhesh
(
contributor
)
-
2002
Persistent link: https://www.econbiz.de/10001689890
Saved in:
86
Franchisee role perceptions and expectations : a study in Taiwanese franchise industry
Paswan, Audhesh
;
Cheng, Julian Ming Sung
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
1/2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10009731427
Saved in:
87
An exploratory investigation into how socioeconomic attributes influence coupons redeeming intentions
Barat, Somjit
;
Amos, Clinton
;
Paswan, Audhesh
;
Holmes, Gary
- In:
Journal of retailing and consumer services
20
(
2013
)
2
,
pp. 240-247
Persistent link: https://www.econbiz.de/10009734247
Saved in:
88
Consumer reaction to new package design
Holmes, Gary R.
;
Paswan, Audhesh
- In:
The journal of product & brand management
21
(
2012
)
2
,
pp. 109-116
Persistent link: https://www.econbiz.de/10009569991
Saved in:
89
Linguistic racism in inter-culture service encounter
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
Journal of consumer marketing
40
(
2023
)
5
,
pp. 585-596
Persistent link: https://www.econbiz.de/10014332220
Saved in:
90
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
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