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51
Companies and the customers who hate them
McGovern, Gail
;
Moon, Youngme
- In:
Harvard business review : HBR
85
(
2007
)
6
,
pp. 78-84
Persistent link: https://www.econbiz.de/10003471520
Saved in:
52
Contingency-based design of management control systems
Pock, Thomas
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003474019
Saved in:
53
Neukundenmanagement
Gouthier, Matthias H. J.
- In:
Grundlagen des CRM : Strategie, Geschäftsprozesse und …
,
(pp. 373-408)
.
2011
Persistent link: https://www.econbiz.de/10008857595
Saved in:
54
Are retail banks satisfying their customers in Costa Rica?
Hart, Laura Kozloski
;
Lopez, Jose
;
Jalbert, Mercedes
; …
- In:
Global journal of business research : GJBR
1
(
2007
)
2
,
pp. 73-86
Persistent link: https://www.econbiz.de/10003954219
Saved in:
55
Kundenzufriedenheitsmanagement bei der R+V Versicherung
Marschler, Hans-Christian
;
Eckert, Hans
;
Waidner, Erik
; …
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 479-500)
.
2008
Persistent link: https://www.econbiz.de/10003708622
Saved in:
56
Examining the firm's value creation process : a managerial perspective of the firm's value offering strategy and performance
O'Cass, Aron
;
Ngo, Liem Viet
- In:
British journal of management : BJM
22
(
2011
)
4
,
pp. 646-671
Persistent link: https://www.econbiz.de/10009511986
Saved in:
57
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.
;
Aulōnitēs, Geōrgios I.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
Saved in:
58
Creating & delivering your value proposition : managing customer experience for profit
Barnes, Cindy
;
Blake, Helen
;
Pinder, David
-
2009
-
1. publ.
Persistent link: https://www.econbiz.de/10003840801
Saved in:
59
Balanced Scorecard für strategisches Management von Städten : ein Ansatz unter Einsatz von Internetumfragen
Weig, Florian
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002509543
Saved in:
60
Service strategy : management moves for customer results
Horovitz, Jacques
-
2004
-
2. ed
Persistent link: https://www.econbiz.de/10001794593
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