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Experience vs quality : predic...
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61
The effects of service convenience and perceived quality on perceived value,
satisfaction
and
loyalty
in low-cost fitness centers
García-Fernández, Jerónimo
;
Gálvez-Ruíz, Pablo
; …
- In:
Sport management review
21
(
2018
)
3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011871286
Saved in:
62
Consumer behaviour and sport services : an examination of fitness centre
loyalty
García-Fernández, Jeronimo
;
Gálvez-Ruíz, Pablo
; …
- In:
International journal of sport management and marketing …
18
(
2018
)
1/2
,
pp. 8-23
Persistent link: https://www.econbiz.de/10011884667
Saved in:
63
The link between customer
satisfaction
and
loyalty
: the moderating role of customer characteristics
Schirmer, Nadine Andrea
;
Ringle, Christian M.
; …
- In:
Journal of strategic marketing
26
(
2018
)
4
,
pp. 298-317
Persistent link: https://www.econbiz.de/10011903301
Saved in:
64
Enhancing
loyalty
: when improving consumer
satisfaction
and delight matters
Ahrholdt, Dennis C.
;
Gudergan, Siegfried
;
Ringle, …
- In:
Journal of business research : JBR
94
(
2019
),
pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
Saved in:
65
Customer
loyalty
in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
66
Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de
;
Henrique, Jorge Luiz
;
Rosa, …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
Saved in:
67
Examining the effect of customer-to-customer interactions on
satisfaction
,
loyalty
, and word-of-mouth behaviors in the hospitality industry : the mediating role of personal interac...
Fakharyan, Meysam
;
Omidvar, Sadaf
;
Khodadadian, …
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 610-626
Persistent link: https://www.econbiz.de/10010405090
Saved in:
68
Destination
loyalty
as a consequence of
satisfaction
and switching barriers
Vo Van Can
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
3
,
pp. 273-286
Persistent link: https://www.econbiz.de/10010406882
Saved in:
69
Key drivers of services website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
70
Factors affecting Jordanian consumer
loyalty
toward cellular phone brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
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