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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting

Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745

Persistent link: https://www.econbiz.de/10010473498

Model based on service quality, satisfaction and trust, the antecedents of federated athletes' happiness and loyalty

Cuesta-Valiño, Pedro; Loranca-Valle, Cristina; … - In: The journal of management development 42 (2023) 6, pp. 501-513

Persistent link: https://www.econbiz.de/10014332135

Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance

Kassir, Ali Mohammad - In: EuroMed journal of management : EMJM 6 (2024) 1, pp. 72-99

Persistent link: https://www.econbiz.de/10014490987

Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach

Tiwari, Pankaj - In: Benchmarking : an international journal 30 (2023) 10, pp. 4536-4568

Persistent link: https://www.econbiz.de/10014502549

The effect of perceived quality and customer engagement on the loyalty of users of Spanish fitness centres

Gálvez-Ruiz, Pablo; Calabuig Moreno, Ferran; … - In: Academia : revista Latinoamericana de administración 36 (2023) 4, pp. 445-462

Persistent link: https://www.econbiz.de/10014505280

The influence of Islamic attributes and religious commitments toward halal wellness services customer satisfaction and loyalty

Sobari, Nurdin; Kurniati, Andyan; Usman, Hardius - In: Journal of Islamic marketing 13 (2022) 1, pp. 177-197

Persistent link: https://www.econbiz.de/10012797428

Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis

Najjar, Hechmi - In: Journal of relationship marketing : innovations and … 19 (2020) 3, pp. 182-202

Persistent link: https://www.econbiz.de/10012258654

Service quality of Islamic banks : satisfaction, loyalty and the mediating role of trust

Bin Haron, Razali; Noradilah Abdul Subar; Khairunisah … - In: Islamic economic studies 28 (2020) 1, pp. 3-23

Purpose The objective of this study is to examine the impact of PAKSERV model on customers' satisfaction, loyalty and … as a partial mediation on the relationship between customers' satisfaction and customers' loyalty in the cultural context … body of knowledge in enhancing the understanding on customers' satisfaction, loyalty and trust in Islamic banks in Malaysia …

Persistent link: https://www.econbiz.de/10012319145

Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?

Al-Wugayan, Adel A. A. - In: International journal of electronic customer … 13 (2021) 1, pp. 1-29

Persistent link: https://www.econbiz.de/10012598021

M-commerce : the nexus between mobile shopping service quality and loyalty

Omar, Suha; Mohsen, Kholoud; Tsimonis, Georgios; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012502686